Training Team Lead

2 hours, 35 minutes ago
Full-time
Senior
Operations
Medallion

Medallion

Medallion is a healthcare operations platform that automates credentialing, enrollment, and licensing processes, saving time and increasing revenue for healthcare companies.

Health Care Providers & Services
51-250
$85M raised

Description

  • Own the design and delivery of structured onboarding programs for new hires.
  • Build and distribute onboarding itineraries before each new hire’s start date.
  • Facilitate new hire recaps with managers to assess readiness and performance.
  • Partner with training, team, and BPO managers to keep onboarding and training programs running smoothly.
  • Ensure required system access is provisioned before start dates and troubleshoot access issues.
  • Design and execute role-specific onboarding plans and refresher or remedial training.
  • Support rollout of process updates, tool changes, and workflow enhancements.
  • Track staff understanding and readiness, and share performance documentation with managers.
  • Build, maintain, and organize training resources, SOPs, and job aids in Google Drive.
  • Conduct quality and adherence audits on BPO work and turn findings into training improvements.

Requirements

  • 3+ years of experience designing, running, or supporting structured onboarding or training programs.
  • Experience in a fast-paced operations, BPO, or healthcare SaaS environment is preferred.
  • Clear, organized communication skills with the ability to translate process changes into actionable guidance.
  • Familiarity with payor enrollment-related applications and processes.
  • Experience identifying onboarding and training gaps before they become blockers.
  • Experience building and maintaining training materials and keeping documentation current.
  • Strong cross-functional collaboration skills with team managers, BPO managers, and training leadership.
  • Experience tracking performance and readiness data to improve training programs.
  • Proficiency with Google Workspace tools including GSheets, GDocs, and GMail.
  • Strong problem solving, project management, interpersonal, and organizational skills.

Benefits

  • Base compensation of $60,000-$85,000.
  • Equity as part of the total compensation package.
  • Bonus opportunity as part of the total compensation package.
  • Benefits included in the total compensation package.
  • Remote work (#LI-Remote).

Interested in this position?

Apply directly on the company website

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