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Strategic Customer Success Manager - Remote

1 month, 3 weeks ago
India
Full-time
Senior
Customer Success Manager
Customer and Technical Support
HTML JavaScript
Apply Now
Zyte

Zyte

Zyte is a leading provider of Full Stack Web Scraping API and World Class Data Extraction Services. With AI-powered web scraping platform, Zyte offers fast and reliable data extraction solutions for over 2,000 companies and 1 million developers worldwi...

Professional Services
251-1K
Founded 2010
$3M raised
View All Jobs 5

Description

  • Serve as the primary point of contact for senior leadership and C-suite stakeholders in the largest accounts.
  • Develop and execute Joint Success Plans aligned to customer business objectives and Zyte’s product capabilities.
  • Own gross retention and consumption expansion targets for a portfolio of strategic accounts.
  • Identify white-space opportunities for upselling and cross-selling within existing accounts.
  • Lead high-level technical discussions about data extraction, proxy management, and API solutions.
  • Translate complex customer needs into actionable feedback for Engineering and Product teams.
  • Guide customers on technical best practices to improve performance and efficiency on the Zyte platform.
  • Lead Executive Business Reviews that demonstrate ROI and cost savings.
  • Monitor account health using usage data and proactively manage at-risk accounts with turnaround plans.
  • Cultivate customer advocates for case studies, webinars, and product beta testing.

Requirements

  • 5+ years of experience in Customer Success, Account Management, or Sales Engineering.
  • Experience managing Enterprise or Strategic accounts in the SaaS or Data space.
  • Solid understanding of how the web works, including HTML, JavaScript, and APIs.
  • Familiarity with the web scraping or data extraction ecosystem is a strong plus.
  • Proven track record of managing multi-million-dollar books of business and meeting retention targets.
  • Strong storytelling and presentation skills for simplifying complex data.
  • Experience navigating procurement processes and internal politics within Fortune 500-sized organizations.
  • Excellent written, verbal, presentation, and interpersonal communication skills.
  • Ability to work independently and as part of a remote team.
  • Experience collaborating across Sales, Marketing, Support, Product, and other multidisciplinary teams.

Benefits

  • Remote work with flexibility to work from anywhere.
  • Opportunity to join a self-motivated, progressive, multicultural team.
  • Exposure to cutting-edge open source technologies and tools.

Interested in this position?

Apply directly on the company website

Apply Now

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