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Customer Service Representative

3 days, 20 hours ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
CRM
Apply Now
Zum

Zum

Zum is the industry leader in student transportation, providing safe, reliable, and sustainable solutions for school districts through innovative technology and electric fleets.

Road & Rail
51-250
$201M raised
View All Jobs 3

Description

  • Serve as the primary point of contact for inbound charter inquiries via phone, email, and chat.
  • Capture trip details and generate accurate, timely quotations.
  • Proactively follow up on quotes and leads to drive bookings and revenue conversion.
  • Manage customer requests including trip changes, cancellations, and issue resolution.
  • Deliver fast, professional communication across all customer interactions.
  • Resolve customer issues with a focus on single-contact resolution whenever possible.
  • Maintain accurate records of customer interactions and opportunities in internal systems.
  • Collaborate with operations teams to align customer needs with service availability.
  • Meet or exceed individual targets for revenue, conversion, and responsiveness.
  • Contribute to team goals for revenue growth and customer satisfaction.

Requirements

  • High school diploma or equivalent required.
  • 1–3+ years of experience in a call center, customer service, or inside sales environment.
  • Experience handling high call, email, or chat volume with strong responsiveness standards.
  • Strong written and verbal communication skills.
  • Demonstrated ability to manage customer interactions professionally and efficiently.
  • Comfort using CRM systems and standard business tools such as email and spreadsheets.
  • Ability to prioritize and manage multiple tasks simultaneously.
  • Customer-focused approach with the ability to drive conversations toward booking and revenue conversion.
  • Strong problem-solving skills and the ability to identify effective solutions quickly.
  • Ability to operate with urgency in a high-volume, time-sensitive environment.
  • Charter, transportation, or logistics experience preferred.
  • Inside sales or quote-to-book conversion experience preferred.
  • Bilingual English/Spanish preferred.

Benefits

  • Base salary range of $53,000 to $63,000 per year.
  • Potential additional compensation in the form of equity or commissions.
  • Medical, Dental, and Vision coverage.
  • 401(k) plan.
  • Holidays.
  • Wellness benefits.
  • Vacation time.
  • Additional employee benefits and perks.

Interested in this position?

Apply directly on the company website

Apply Now

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