Polish Speaking Player Support Specialist for Riot Games Account - Work In Sofia

2 weeks, 4 days ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide player support to Polish-speaking customers through email and chat channels.
  • Assist players with account-related queries, technical problems, and gameplay-related questions.
  • Resolve player issues in a timely and effective manner to support satisfaction and retention.
  • Document player interactions and feedback accurately to support continuous improvement.
  • Collaborate with internal teams to share player feedback and improve the gaming experience.
  • Stay up to date on Riot Games titles, features, and industry trends to provide informed assistance.

Requirements

  • Fluent in Polish, both spoken and written.
  • English proficiency is considered an advantage.
  • Previous experience in a customer support or player support role, preferably in the gaming industry.
  • Strong understanding of gaming culture and familiarity with Riot Games products.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to troubleshoot technical issues and provide effective solutions.
  • Willingness to relocate to Sofia, Bulgaria.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • 1500 Euro signing bonus.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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