Claims Manager

2 weeks, 6 days ago
Full-time
Lead
Operations
Zum

Zum

Zum is the industry leader in student transportation, providing safe, reliable, and sustainable solutions for school districts through innovative technology and electric fleets.

Road & Rail
51-250
$201M raised

Description

  • Manage the active claims portfolio across commercial auto, personal injury, and employment matters in all jurisdictions.
  • Track employment claim and threatened claim trends by location, manager, and operational unit, and escalate emerging issues early.
  • Monitor case milestones, reserve changes, and claims lifecycle activity from intake through resolution.
  • Build systems and processes that provide real-time claims visibility and accurate stakeholder reporting.
  • Reduce reserves and IBNR estimates through proactive claim movement, earlier resolution, and data-driven case review.
  • Prepare briefing materials, trend summaries, and risk reports for operations, legal, safety, and HR leadership.
  • Track external litigation trends, verdict data, and settlement benchmarks relevant to school transportation.
  • Manage relationships with insurance carriers, TPAs, brokers, underwriters, and other risk service providers.
  • Support annual insurance renewals with risk narratives, claims history analysis, and safety summaries.
  • Develop dashboards, KPIs, and performance reports covering claims velocity, reserve accuracy, TPA performance, litigation costs, and settlement efficiency.

Requirements

  • Bachelor’s degree in Economics, Mathematics, Statistics, Business, or a related field is required.
  • Specialization in risk management or analytics is preferred.
  • 10 years of progressive experience in corporate risk management, insurance, claims, or a related field.
  • Demonstrated expertise in data analysis, statistical methods and modeling, and performance measurement frameworks.
  • Proven ability to translate data insights into business impact.
  • Strong organizational skills and ability to manage competing priorities in a fast-paced, high-volume environment.
  • Strong communication skills, sound judgment, and discretion.
  • A team-first mindset and collaborative spirit.
  • High level of detail orientation and ownership.
  • Experience working with risk, claims, underwriting, or insurance renewal processes is implied as relevant to the role.

Benefits

  • Targeted base salary of $134,000 - $175,000 in US CA.
  • Additional compensation may include equity or commissions.
  • Medical, Dental, and Vision insurance.
  • 401(k) plan.
  • Holidays.
  • Wellness benefits.
  • Vacation time.
  • Remote work in the USA.

Interested in this position?

Apply directly on the company website

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