Claims Manager

2 hours, 19 minutes ago
Full-time
Lead
Operations
Zum

Zum

Zum is the industry leader in student transportation, providing safe, reliable, and sustainable solutions for school districts through innovative technology and electric fleets.

Road & Rail
51-250
$201M raised

Description

  • Manage the active claims portfolio across commercial auto, personal injury, and employment matters in all jurisdictions.
  • Track employment claim and threatened claim trends by location, manager, and operational unit, and escalate emerging issues early.
  • Monitor case milestones, reserve changes, and claims lifecycle activity from intake through resolution.
  • Build systems and processes that provide real-time claims visibility and accurate stakeholder reporting.
  • Reduce reserves and IBNR estimates through proactive claim movement, earlier resolution, and data-driven case review.
  • Prepare briefing materials, trend summaries, and risk reports for operations, legal, safety, and HR leadership.
  • Track external litigation trends, verdict data, and settlement benchmarks relevant to school transportation.
  • Manage relationships with insurance carriers, TPAs, brokers, underwriters, and other risk service providers.
  • Support annual insurance renewals with risk narratives, claims history analysis, and safety summaries.
  • Develop dashboards, KPIs, and performance reports covering claims velocity, reserve accuracy, TPA performance, litigation costs, and settlement efficiency.

Requirements

  • Bachelor’s degree in Economics, Mathematics, Statistics, Business, or a related field is required.
  • Specialization in risk management or analytics is preferred.
  • 10 years of progressive experience in corporate risk management, insurance, claims, or a related field.
  • Demonstrated expertise in data analysis, statistical methods and modeling, and performance measurement frameworks.
  • Proven ability to translate data insights into business impact.
  • Strong organizational skills and ability to manage competing priorities in a fast-paced, high-volume environment.
  • Strong communication skills, sound judgment, and discretion.
  • A team-first mindset and collaborative spirit.
  • High level of detail orientation and ownership.
  • Experience working with risk, claims, underwriting, or insurance renewal processes is implied as relevant to the role.

Benefits

  • Targeted base salary of $134,000 - $175,000 in US CA.
  • Additional compensation may include equity or commissions.
  • Medical, Dental, and Vision insurance.
  • 401(k) plan.
  • Holidays.
  • Wellness benefits.
  • Vacation time.
  • Remote work in the USA.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Associate Director, West Region - ADESA (Can live anywhere in MT or PT Time Zone)

Carvana 10K-50K Automotive

ADESA, a Carvana-owned company, is hiring a Regional Auction Associate Director to lead auction operations and General Managers across about 10 sites in the Mountain, Pacific, or Central Time Zones.

37 minutes ago

Director of Public Safety, Northeast Region

Axon 1K-5K Professional Services

Axon 911 is seeking a Director of Public Safety to lead public safety strategy and customer engagement for a modern 911 and AI-enabled emergency response platform.

1 hour, 21 minutes ago

Chief Operating Officer

CareMessage 11-50 Health Care Providers & Services

CareMessage is hiring a remote Chief Operating Officer to lead enterprise operations, shape multi-year strategy, and build an AI-enabled operating model that improves mission impact for patients across the U.S. safety net.

1 hour, 45 minutes ago

Director, HPS Regulatory Operations

WelbeHealth 251-1K Family Services

WelbeHealth is hiring a Director, HPS Regulatory Operations to lead regulatory readiness, compliance operations, and audit preparedness across its Health Plan Services organization.

2 hours, 8 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers