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Senior Technical Success Manager

3 weeks, 1 day ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Cisco FTP IDS IPS Juniper SAML Shell Scripting SQL Wireshark
Apply Now
Zscaler

Zscaler

Zscaler is a cybersecurity pioneer providing industry-leading CASB and SASE solutions, revolutionizing internet security with a cloud-based platform that protects users worldwide.

Internet Software & Services
1K-5K
Founded 2007
View All Jobs 103

Description

  • Manage premium customer support relationships across multiple channels while maintaining high standards for responsiveness and service quality.
  • Partner with Field Sales to drive successful deployments and advise on web and email security implementation projects.
  • Serve as the dedicated liaison for Premium Support customers, managing escalations and cloud update notifications.
  • Deliver on-site and virtual product training to help customers adopt Zscaler technologies.
  • Monitor customer environments and provide proactive recommendations to improve outcomes and availability.
  • Translate field insights and customer requirements into product requirements for Product Management.
  • Provide expert implementation consulting and help resolve complex infrastructure challenges.
  • Oversee technical strategy for top-tier customers and act as a primary technical advisor.

Requirements

  • Extensive experience in account management with pre- and post-sales support for web and email security solutions.
  • Bachelor’s degree in computer science or engineering, or equivalent professional industry certifications.
  • Expert-level knowledge of enterprise networks, infrastructure, and advanced protocol workflows.
  • Mastery of network troubleshooting tools including Wireshark, WinMTR, and Fiddler.
  • Demonstrated ability to communicate complex technical solutions clearly to diverse stakeholders and prospects.
  • Advanced knowledge of core protocols such as SSL/TLS, ICMP, and FTP with deep experience in packet capture analysis (preferred).
  • Expertise in L2/L3 devices, security concepts like IPS/IDS/DLP, and authentication protocols such as SAML and LDAP (preferred).
  • Proficiency in shell scripting and SQL, plus a strong understanding of Cisco or Juniper routing and switching architectures (preferred).
  • Remote role based in Minnesota, Illinois, Wisconsin, or Ohio.

Benefits

  • Base salary range of $140,000 to $200,000 USD.
  • Commission, bonus, and equity may be available in addition to base pay.
  • Comprehensive health plans.
  • Time off plans for vacation and sick time.
  • Parental leave options.
  • Retirement options.
  • Education reimbursement.
  • In-office perks and additional employee benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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