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Senior DevOps / Platform Reliability Engineer

3 months ago
United States
Full-time
Senior
DevOps Engineer
DevOps and Infrastructure
API Gateway Argo CD AWS Bash CDN CI/CD Cloudflare CloudFormation GitHub Actions Grafana HIPAA JIRA Kafka Kubernetes Linux LLM Microservices OpenID Connect OpenTelemetry PagerDuty Prometheus Python Redis Secrets Management Serverless Terraform WAF
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Zingtree

Zingtree

Zingtree is a B2B toolkit that offers interactive decision trees and troubleshooters to streamline workflows for contact center agents. Their conversational workflow software enhances agent productivity by providing real-time scripting, advanced report...

Professional Services
51-250
Founded 2014
$18M raised
View All Jobs 3

Description

  • Own and evolve CI/CD pipelines for microservices and agentic workloads with safe, fast, and reversible deployments.
  • Automate infrastructure provisioning using Infrastructure as Code tools such as Terraform and CloudFormation.
  • Operate and scale the Kubernetes platform on EKS with Argo CD, including autoscaling, ingress, secrets management, backups, and multi-tenant isolation.
  • Manage the edge and network perimeter across Cloudflare, CloudFront, API Gateway, load balancers, Route 53, and related security controls.
  • Operate the data and event stack, including Aurora MySQL, Redis, S3, and MSK, with responsibility for backups, PITR, and disaster recovery.
  • Build and maintain Lambda workloads for event-driven and serverless use cases.
  • Develop observability with Prometheus, Grafana, and OpenTelemetry, including telemetry for LLM and agentic systems.
  • Strengthen security and compliance controls for SOC 2 and HIPAA, including IAM, scanning, image signing, AWS security services, and evidence automation.
  • Drive FinOps initiatives such as tagging standards, cost attribution, Savings Plans, Reserved Instances, and LLM cost controls.
  • Partner with engineering teams to define platform standards, deployment best practices, operational SLOs, and documentation.
  • Design and operate AI-assisted DevOps workflows such as auto-remediation, incident triage, root cause analysis, and agent guardrails.
  • Connect AI agents to internal systems through MCP and establish best practices for AI coding assistants in infrastructure repositories.

Requirements

  • 5+ years of experience in DevOps, SRE, or Platform Engineering operating production systems on AWS.
  • Strong experience with CI/CD pipelines and tools such as GitHub Actions, GitLab CI, Jenkins, or CircleCI.
  • Hands-on experience operating production EKS environments, including autoscaling, ingress, secrets management, and cluster upgrades.
  • Strong AWS networking experience, including multi-account VPC design, subnets, routing, security groups, NACLs, Route 53, ACM, and load balancers.
  • Deep experience with Terraform and GitHub Actions, ideally using OIDC-based cloud authentication.
  • Experience with Aurora/RDS MySQL, Redis (ElastiCache), and S3, including backups, PITR, migrations, and lifecycle management.
  • Strong observability experience using Prometheus, Grafana, and OpenTelemetry.
  • Experience operating Argo CD at scale.
  • Experience managing Cloudflare services including WAF, Bot Management, Rate Limiting, and Zero Trust / Access, along with CloudFront.
  • Experience operating Kafka/MSK at scale, including topics, consumer groups, and schema registries.
  • Experience with Lambda and event-driven architectures.
  • Comfortable working with Python, Bash, and Linux systems.
  • Strong understanding of security best practices across IAM, KMS, secrets management, networking, and software supply chain security.
  • Familiarity with vulnerability scanning and compliance tooling.
  • Experience operating LLM or ML workloads in production, including LiteLLM, Bedrock, pgvector, prompt caching, or evaluation systems, preferred.
  • Experience building or integrating MCP servers or deploying agent frameworks such as LangGraph or CrewAI in production environments, preferred.

Benefits

  • Competitive compensation packages.
  • Comprehensive health benefits with 100% of employee premiums covered.
  • 75%–80% of dependent premiums covered for most health, dental, and vision plans.
  • 401(k) plans to support retirement planning, with no employer matching currently.
  • Paid parental leave.
  • Unlimited PTO.
  • Flexible remote work from anywhere.
  • Up to $200/month co-working reimbursement.
  • Up to $500 home office setup stipend.
  • $100/month for internet, phone, and related expenses.

Interested in this position?

Apply directly on the company website

Apply Now

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