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Customer Support Engineer - Tier 2 (India)

1 month, 3 weeks ago
India
Full-time
Senior
Technical Support Engineer
Cybersecurity
Android Android Studio iOS Java SQL Xcode
Apply Now
Zimperium

Zimperium

Mobile Security Solutions | Complete Mobile Security for Apps and Devices Zimperium is the only mobile security platform purpose built for enterprise, securing both mobile devices and applications so they can securely access data. Zimperium is a leadin...

Professional Services
251-1K
Founded 2010
$60M raised
View All Jobs 14

Description

  • Provide technical support for Android applications and resolve customer issues in a timely manner.
  • Collaborate with cross-functional product and engineering teams to troubleshoot and resolve complex technical problems.
  • Own reported customer issues and maintain timely two-way communication between Zimperium and customers.
  • Ensure customer issues are resolved within Zimperium-defined SLAs.
  • Develop and maintain troubleshooting guides, knowledge base articles, and other technical documentation.
  • Support post-sales application issues for customers using the mobile application protection solution suite.
  • Stay current on Android, iOS, and hybrid application development and support practices.
  • Research, diagnose, and debug application crashes and related technical problems.
  • Work in a fast-paced environment while managing multiple priorities.

Requirements

  • Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or an equivalent engineering degree.
  • 5+ years of experience in customer support and service roles, preferably with software security technologies and solutions.
  • Strong understanding of mobile application development and support, including Android and iOS.
  • Experience using Android Studio and Xcode for troubleshooting, debugging, and crash analysis.
  • Experience with Java or related programming languages and scripting languages.
  • Understanding of SQL and database querying.
  • Basic understanding of SaaS-based delivery models and customer-reported issue troubleshooting.
  • Excellent spoken and written communication skills.
  • Strong troubleshooting, debugging, and analytical skills.
  • Self-motivated, customer-oriented, and able to collaborate effectively across teams.

Interested in this position?

Apply directly on the company website

Apply Now

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