RemoteLeaf Logo
Log in Sign up

Customer Support Engineer - Tier 2 (India)

2 months, 2 weeks ago
India
Full-time
Senior
Technical Support Engineer
Cybersecurity
Android Android Studio iOS Java SQL Xcode
Apply Now
Zimperium

Zimperium

Mobile Security Solutions | Complete Mobile Security for Apps and Devices Zimperium is the only mobile security platform purpose built for enterprise, securing both mobile devices and applications so they can securely access data. Zimperium is a leadin...

Professional Services
251-1K
Founded 2010
$60M raised
View All Jobs 13

Description

  • Provide technical support for Android applications and resolve customer issues in a timely manner.
  • Collaborate with cross-functional product and engineering teams to troubleshoot and resolve complex technical problems.
  • Own reported customer issues and maintain timely two-way communication between Zimperium and customers.
  • Ensure customer issues are resolved within Zimperium-defined SLAs.
  • Develop and maintain troubleshooting guides, knowledge base articles, and other technical documentation.
  • Support post-sales application issues for customers using the mobile application protection solution suite.
  • Stay current on Android, iOS, and hybrid application development and support practices.
  • Research, diagnose, and debug application crashes and related technical problems.
  • Work in a fast-paced environment while managing multiple priorities.

Requirements

  • Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or an equivalent engineering degree.
  • 5+ years of experience in customer support and service roles, preferably with software security technologies and solutions.
  • Strong understanding of mobile application development and support, including Android and iOS.
  • Experience using Android Studio and Xcode for troubleshooting, debugging, and crash analysis.
  • Experience with Java or related programming languages and scripting languages.
  • Understanding of SQL and database querying.
  • Basic understanding of SaaS-based delivery models and customer-reported issue troubleshooting.
  • Excellent spoken and written communication skills.
  • Strong troubleshooting, debugging, and analytical skills.
  • Self-motivated, customer-oriented, and able to collaborate effectively across teams.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

CodeForce

Technical Support Engineer - VOIP & MSP

CodeForce 11-50 information technology & services

Remote Technical Support Engineer role at a managed services provider, providing VoIP and IT support for client environments and ensuring reliable service delivery.

Dominica Dominican Republic El Salvador Full-time Junior Technical Support Engineer
Active Directory AWS Azure Cisco Cybersecurity DHCP DNS TCP/IP
14 hours, 27 minutes ago
Bitmovin

Forward Deployed Engineer

Bitmovin 51-250 Internet Software & Services

Bitmovin is hiring a Forward Deployed Engineer to work within its Encoding team, supporting US media and streaming customers while shipping production code and improving how the product handles real-world customer issues.

United States Full-time Senior Software Engineer Technical Support Engineer
AWS Azure C++ Docker GCP Java Kotlin Kubernetes
14 hours, 27 minutes ago
Roboyo

RPA Support Engineer - UiPath

Roboyo 251-1K Electrical Equipment

Roboyo AI is hiring a Managed Services Engineer to support enterprise automation clients by maintaining, improving, and resolving issues in production automation systems.

Mexico Full-time Junior Technical Support Engineer
C# Java LLM .NET PowerShell Python SQL Tableau
14 hours, 27 minutes ago
D2B

AP - Salesforce Analyst/Admin

D2B Professional Services

Senior Salesforce Consultant role at a company supporting Salesforce services, customer onboarding, and product adoption through business analysis and delivery coordination.

Philippines Full-time Senior Customer Success Manager Technical Support Engineer
CRM Salesforce
14 hours, 27 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers