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Partner Success Manager, Luxury Travel

2 months, 2 weeks ago
Ireland, Italy
Contract
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Zicasso

Zicasso

Zicasso is an online luxury travel referral service that connects discerning travelers with the top 10% of travel specialists, allowing them to receive customized itineraries tailored to their preferences and needs.

Consumer Services
51-250
Founded 2006
View All Jobs 6

Description

  • Build and manage relationships with assigned travel partners to improve sales performance and revenue contribution.
  • Analyze partner sales performance and identify opportunities to increase conversion rates, average trip prices, and overall revenue.
  • Create and implement tailored coaching plans based on trip design expertise and partner performance data.
  • Conduct one-on-one video coaching calls and deliver actionable monthly improvement plans.
  • Lead onboarding and training sessions for new travel specialists on sales strategies, consultative selling, up-selling, and platform features.
  • Design scalable training processes that combine e-learning with personalized coaching.
  • Contribute to best practices documentation and maintain the company’s online learning center.
  • Ensure partners deliver strong traveler experiences and follow Zicasso’s best practices.
  • Resolve traveler-related issues with partners when necessary.
  • Collaborate cross-functionally with internal teams to address partner challenges and identify growth opportunities.

Requirements

  • 5+ years of sales experience in the travel industry, with a strong emphasis on luxury travel.
  • Proven background in trip design and itinerary creation.
  • Exceptional interpersonal skills with the ability to initiate, build, and maintain professional relationships.
  • Strong verbal and written communication skills in English.
  • Highly organized, detail-oriented, and able to produce high-quality, error-free work.
  • Self-motivated, proactive, goal-driven, and able to work independently in a fast-paced environment.
  • Excellent time management skills and the ability to balance multiple priorities.
  • Tech-savvy, adaptable, and comfortable learning new software to track team objectives.
  • Proficiency in Google Workspace, including Docs, Sheets, and Slides.
  • Passion for travel and experience visiting multiple countries is highly desirable.
  • Flexibility in work hours to overlap with California time, including occasional meetings outside standard business hours.
  • International, fully remote freelance contractor position based outside the United States.
  • Ability to work in English for all job-related communication.

Benefits

  • Remote work from your home base with flexible hours.
  • Learning and development annual budget.
  • Two company-sponsored business trips each year to international destinations.
  • Collaborative, fast-paced culture that values diverse voices and opinions.
  • Flexible schedule that supports work-life balance.

Interested in this position?

Apply directly on the company website

Apply Now

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