RemoteLeaf Logo
Log in Sign up

Platform Engineer

1 day ago
United States
Full-time
Mid Level
Platform Engineer
DevOps and Infrastructure
JavaScript JIRA Python Salesforce SQL
Apply Now
ZeroFox

ZeroFox

ZeroFox provides cutting-edge external cybersecurity solutions powered by AI and human intelligence to proactively defend organizations from threats beyond the corporate perimeter.

Internet Software & Services
251-1K
Founded 2013
$160M raised
View All Jobs 5

Description

  • Manage multiple customer initiatives while leading platform configuration and technical support for enterprise services.
  • Work with customers to prioritize, document, and resolve challenges and requirements.
  • Translate customer business and technical needs into product and platform solutions.
  • Improve configuration, product, and managed service processes and workflows for the ZeroFox platform.
  • Identify common versus critical system issues and escalate them to the appropriate support tiers.
  • Communicate system requests, issues, improvements, and enhancements to cross-functional teams and follow through with customers.
  • Act as an escalation point for both internal teams and customers.
  • Optimize support quality and configuration processes.
  • Use systems, automation, and best practices to improve efficiency and customer insight.
  • Collaborate with management, Sales, Product, and Professional Services teams.

Requirements

  • 3-5 years of experience in platform support, technical support, or implementation within enterprise service support and SaaS offerings.
  • Experience with Software as a Service (SaaS) and/or software applications technical support.
  • Strong organizational and prioritization skills with the ability to manage multiple customer initiatives.
  • Excellent client-facing communication skills, both written and verbal.
  • Professional presentation skills.
  • Technical skills and aptitude, with prior SaaS experience considered a plus.
  • Systems thinking and knowledge of how to organize data and workflow.
  • Strong problem-solving ability and a creative, solutions-oriented mindset.
  • Detail-oriented with an analytical mindset and experience with data or workflow analysis.
  • Ability to ask leading questions to identify and troubleshoot the root cause of problems.
  • Ability to create win-win solutions and demonstrate strong customer management.
  • Experience with cloud computing and API integration work is preferred.
  • Knowledge of data querying, analytics, dashboards, and reporting is preferred.
  • Experience with workflow tools such as JIRA, SQL, SalesForce, Google Suite, and Zendesk is preferred.
  • Experience with software support, configuration, or training is preferred.
  • Experience with JavaScript, Python, or SQL is preferred, with JavaScript specifically preferred.

Benefits

  • Community-driven culture with employee events.
  • Respectful and nourishing work environment where every opinion is heard.
  • Inclusive culture that encourages active participation in shaping the organization.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Exadel

Senior Platform Engineer

Exadel 1K-5K Internet Software & Services

Exadel is hiring a cloud platform engineer to build and operate shared infrastructure and deployment foundations for an enterprise client in the energy industry.

Poland Full-time Senior Platform Engineer
Agile Ansible API Gateway AWS AWS CDK Azure Bash CI/CD CloudFormation ELK Stack GCP Git Java Kibana Kotlin Kubernetes Network Security Python Scrum Terraform TypeScript
9 minutes ago
Reddit

Senior Software Engineer - DevX

Reddit 1K-5K Internet Software & Services

Reddit is hiring a software engineer to design and build developer tooling, platforms, and AI-enabled workflows that improve how hundreds of engineers write, test, review, and ship software at company scale.

United States Full-time Senior DevOps Engineer Platform Engineer
$191k-$267k
CI/CD Go GraphQL gRPC HTTP Kubernetes Python REST API
39 minutes ago
Raiffeisen Bank Ukraine

Platform Support Engineer (Junior/Middle)

Raiffeisen Bank Ukraine 10K-50K Banks

Raiffeisen Bank is hiring a Platform Support Engineer to support its CODENAME internal developer platform that helps more than 400 engineers provision infrastructure, deploy applications, and operate production services.

Ukraine Full-time Junior Platform Engineer Technical Support Engineer
Apache Airflow Apache Spark Argo CD AWS Bash CI/CD Docker Elasticsearch Flink Git GitHub Actions GitOps Go Grafana HashiCorp Vault Helm Java Kafka Kotlin Kubernetes Linux OpenTelemetry PostgreSQL Prometheus Python Redis SQL Server Swift Terraform
1 day ago
Makpar

Lead Gateway Engineer

Makpar 51-250 Internet Software & Services

Makpar is hiring a Lead Gateway Engineer to provide senior technical execution for IRS enterprise API gateway modernization, migration, and production-readiness across legacy and target gateway environments.

United States Full-time Lead Platform Engineer
API Gateway CI/CD GitOps HTTP JSON JWT Kong Kubernetes OAuth OpenAPI OpenID Connect OpenShift OpenTelemetry REST API SAML Secrets Management Splunk TLS XML
1 day ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers