Zendesk

Zendesk

Zendesk provides a comprehensive software solution designed to enhance customer service and engagement through an AI-powered platform that facilitates communication across various channels, including text, mobile, phone, email, live chat, and social me...

Professional Services
5K-10K
Founded 2007

Description

  • Lead a team of engineers and own both delivery and team development.
  • Drive continuous improvement through fast iterations and a strong operating cadence.
  • Develop engineers through 1:1s, growth plans, performance reviews, and candid feedback.
  • Build the next layer of leadership within the team.
  • Write and review code while staying current in the team’s stack.
  • Guide architectural and technical design decisions with senior ICs.
  • Maintain engineering standards through pull-request review and a healthy release process.
  • Own team commitments, planning, prioritization, and delivery.
  • Partner with Product and the Technical Product Owner on scope, sequencing, and tradeoffs.
  • Communicate clearly with leadership and collaborate across Product, Design, GTM, and Customer Success.
  • Own hiring, interview candidates, and uphold the team’s hiring bar.

Requirements

  • 10+ years of engineering experience, including 4+ years in engineering management roles with active coding responsibilities.
  • Hands-on experience building cloud-based SaaS products.
  • Experience running production services on AWS, GCP, or Azure.
  • Experience owning availability, cost, and customer-facing product surfaces.
  • API-first product mindset.
  • Strong background in databases, SQL, query optimization, and BigQuery.
  • Demonstrated success visibly improving an engineering team’s delivery velocity, technical quality, or caliber.
  • Deep technical fluency in the team’s primary stack, including the ability to read, write, and review code at a senior level.
  • Strong opinions on engineering team practices, hiring, coaching, performance management, and technical decision-making.
  • Excellent judgment under pressure and direct, candid communication skills.
  • Experience with AI-augmented workflows and agentic tools is a plus.
  • Experience with more than one cloud provider is a plus.
  • Background scaling teams, processes, or technical systems is a plus.

Benefits

  • Unlimited vacation.
  • Flexible working options and remote work.
  • Health insurance.
  • Parental leave.
  • Employee stock option plan.
  • Home office allowance.
  • Professional development stipend.
  • Peer recognition program.

Interested in this position?

Apply directly on the company website

Apply Now

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