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Account Manager, US

41 minutes ago
United States
Full-time
Junior
Account Manager
Customer and Technical Support
AWS Azure GCP Generative AI Kubernetes
Apply Now
Zendesk

Zendesk

Zendesk provides a comprehensive software solution designed to enhance customer service and engagement through an AI-powered platform that facilitates communication across various channels, including text, mobile, phone, email, live chat, and social me...

Professional Services
5K-10K
Founded 2007
View All Jobs 103

Description

  • Develop a deep understanding of DoiT’s cloud management platform, support services, and customer needs.
  • Own customer relationships and communication with vendor teams to identify growth opportunities and demonstrate value.
  • Manage customer support escalations through resolution while maintaining high customer satisfaction.
  • Negotiate and close long-term commitments with key stakeholders while balancing customer, vendor, and company interests.
  • Identify new workload opportunities within customers’ cloud environments and SaaS solutions.
  • Maintain regular engagement across a portfolio of customers, including both strategic accounts and fast-growing emerging clients.
  • Aggregate customer feedback and share it with product and engineering teams to inform priorities and development cycles.
  • Deliver quarterly business reviews that track project timelines, projected cloud spending, and customer feedback on support and engagement.
  • Identify cost optimization opportunities within customer cloud environments.
  • Work with cloud vendor sales representatives on mutual customers.

Requirements

  • 2+ years of experience in an Account Management, Customer Success, or Customer Engineering role.
  • 3+ years of experience at a technology company.
  • Strong verbal and written communication skills.
  • Strong technical skills to engage productively with technical teams and build influential relationships.
  • Strong operational and administrative skills, with an analytical and detail-oriented approach.
  • Ability to zoom between big-picture thinking and detailed execution.
  • Desire to grow within the organization and continuously broaden skill sets.
  • A good sense of humor and enjoyment of a fun work environment.
  • Experience with AWS, GCP, or other major public clouds (preferred).
  • Experience in the FinOps ecosystem (preferred).
  • Cloud certifications such as AWS Cloud Practitioner or Google Cloud Digital Leader (preferred).
  • Additional languages (preferred).

Benefits

  • Unlimited vacation.
  • Flexible working options and remote work flexibility.
  • Health insurance.
  • Parental leave.
  • Employee stock option plan.
  • Home office allowance.
  • Professional development stipend.
  • Peer recognition program.

Interested in this position?

Apply directly on the company website

Apply Now

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