RemoteLeaf Logo
Log in Sign up

Account Manager, EMEA

1 month ago
Estonia, Ireland, Netherlands
Full-time
Mid Level
Account Manager
Customer and Technical Support
AWS Azure GCP Generative AI Kubernetes
Apply Now
Zendesk

Zendesk

Zendesk provides a comprehensive software solution designed to enhance customer service and engagement through an AI-powered platform that facilitates communication across various channels, including text, mobile, phone, email, live chat, and social me...

Professional Services
5K-10K
Founded 2007
View All Jobs 70

Description

  • Develop a deep understanding of DoiT’s cloud management platform, support, services, and customer needs.
  • Own customer relationships and maintain context, communication, and account ownership across the assigned portfolio.
  • Serve as the main point of contact with cloud vendor teams and communicate growth opportunities.
  • Manage customer support escalations through resolution while ensuring high customer satisfaction.
  • Negotiate and close long-term commitments with key stakeholders while balancing customer, vendor, and company interests.
  • Identify new workload opportunities and cost optimization opportunities within customers’ cloud environments and SaaS solutions.
  • Maintain a regular cadence with customers across the full book of business, including strategic and fast-growing accounts.
  • Gather customer feedback and share it with product and engineering teams to help prioritize deliverables.
  • Deliver quarterly business reviews covering project timelines, projected cloud spending, and support and engagement feedback.
  • Build and maintain strong relationships with key cloud providers and collaborate with vendor sales representatives on mutual customers.

Requirements

  • 3+ years of account management experience supporting the EMEA market.
  • 2+ years of experience working at a technology company, such as a SaaS company, systems integrator, or cloud vendor.
  • Experience supporting customers in the AWS, Google Cloud, Microsoft Azure ecosystem, or another cloud vendor.
  • Strong verbal and written communication skills in English and Dutch.
  • Additional language skills, such as French, are ideally preferred.
  • Strong technical skills to engage productively with technical teams and build influential relationships.
  • Excellent operational and administrative skills with strong analytical and detail-oriented capabilities.
  • Ability to zoom between the big picture and detailed account-level work.
  • A desire to grow within the organization and continuously broaden skill sets.
  • Cloud certifications such as AWS Cloud Practitioner or Google Cloud Digital Leader are a bonus.

Benefits

  • Remote work based in the Netherlands, Ireland, or Estonia.
  • Unlimited PTO.
  • Flexible working options.
  • Health insurance.
  • Parental leave.
  • Employee stock option plan.
  • Home office allowance.
  • Professional development stipend.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Xometry Europe

Junior Account Manager

Xometry Europe 251-1K Industrial Conglomerates

Xometry is hiring a Junior Account Manager to grow and manage customer relationships across the Nordics and Benelux, driving recurring sales for its digital manufacturing marketplace.

Europe Full-time Junior Account Manager
CRM
52 minutes ago
ID.me

Account Manager, Healthcare

ID.me 1K-5K Diversified Consumer Services

ID.me is seeking an Account Manager to own and grow relationships with active healthcare customers, driving retention, expansion, and long-term value across complex healthcare organizations.

United States Full-time Senior Account Manager
$233k-$310k
Cybersecurity Oracle
1 hour, 22 minutes ago
Esri

GIS Account Manager – Utilities, Telecom, Rail

Esri 1K-5K Internet Software & Services

Esri is seeking an Infrastructure account team member to support electric, gas, telecom, and rail customers in expanding their use of geospatial technology and improving business outcomes.

United States Full-time Junior Account Manager
$94k-$177k
1 hour, 22 minutes ago
EPIC Insurance Brokers & Consultants

Senior Client Manager- Construction Commercial Insurance

EPIC Insurance Brokers & Consultants 1K-5K Insurance

EPIC Insurance Brokers & Consultants is hiring a Senior Client Manager in its Construction practice to manage client service delivery for a commercial property and casualty insurance book of business throughout the renewal and policy cycle.

United States Full-time Senior Account Manager
$90k-$115k
1 hour, 22 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers