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Director, Client Partner

3 months ago
Canada
Full-time
Lead
Account Manager
Sales and Business Development
BigCommerce SAP
Apply Now
Zaelab

Zaelab

Zaelab is a premier B2B commerce consultancy specializing in modern and innovative solutions. They excel in Salesforce Commerce Cloud, SAP Commerce Cloud, and commercetools, helping enterprises enhance digital commerce experiences and drive profitabili...

Professional Services
51-250
Founded 2010
View All Jobs 11

Description

  • Drive the strategic direction of a portfolio of enterprise accounts and support quarterly and annual planning.
  • Own account growth, revenue performance, profitability, forecasting, and monthly invoicing accuracy across the portfolio.
  • Serve as the primary client lead and first point of escalation for key accounts.
  • Build multi-year digital roadmaps and guide clients through modernization initiatives across enterprise platforms.
  • Identify risks, coordinate mitigation efforts, and ensure work aligns with client objectives and expectations.
  • Develop executive-ready recommendations, business cases, and consultative solutions to support long-term client decision-making.
  • Negotiate and secure profitable commercial arrangements, including time and materials, retainers, and fixed-fee engagements.
  • Partner with delivery teams to ensure strong margin performance, predictability, and alignment with client needs.
  • Collaborate with internal leadership, business development, marketing, experience, technology, and engineering teams to shape offerings and growth opportunities.
  • Onboard new clients and maintain an active backlog of strategic pursuits to expand pipeline and revenue.

Requirements

  • 8+ years of experience in consulting, account management, or strategic client services, ideally in a consulting, digital, or technology services environment.
  • Proven experience managing complex, multimillion-dollar accounts and working with C-suite stakeholders.
  • Demonstrated ability to drive strategic growth across existing or new account portfolios.
  • Experience identifying transformation opportunities and articulating modernization strategies in multi-stakeholder environments.
  • Strong decision-making skills and comfort handling difficult conversations with confidence and poise.
  • Ability to operate in a high-growth, entrepreneurial environment with flexibility and agility as priorities shift.
  • Familiarity with composable commerce platforms, workflow automation tools, ERP modernization programs, and digital experience ecosystems.
  • Strong persuasion, presentation, and advocacy skills with exceptional written and verbal communication abilities.
  • Solid organization, time management, multitasking, and negotiation skills.
  • Experience structuring strategic engagements across T&M, fixed-fee, and retained team models.
  • Ability to travel is required.
  • Bachelor’s degree, preferably in business management, administration, marketing, information technology, communications, public relations, or a related field.

Benefits

  • Unlimited vacation/PTO.
  • Full health benefits and a 401(k) fixed percentage plan for U.S. employees.
  • RRSP retirement plan for Canada-based employees.
  • Fully remote work with distributed teams.
  • Paid parental leave.
  • Ongoing training and education opportunities.
  • Inclusive, accessible workplace with accommodation support and an equal-opportunity employer commitment.

Interested in this position?

Apply directly on the company website

Apply Now

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