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Digital Consulting Architect, ServiceNow

2 months ago
United States, Canada
Full-time
Senior
Solutions Architect
Software Development
CRM ERP REST API Salesforce
Apply Now
Zaelab

Zaelab

Zaelab is a premier B2B commerce consultancy specializing in modern and innovative solutions. They excel in Salesforce Commerce Cloud, SAP Commerce Cloud, and commercetools, helping enterprises enhance digital commerce experiences and drive profitabili...

Professional Services
51-250
Founded 2010
View All Jobs 15

Description

  • Lead the end-to-end architecture and design of ServiceNow Order Management solutions.
  • Facilitate discovery workshops to gather and translate business and technical requirements into solution blueprints.
  • Guide configuration of ServiceNow OM modules, including decomposition rules, fulfillment tasks, SLA management, and catalog-driven order flows.
  • Define integration strategies between ServiceNow OM and external CRM, ERP, billing, and provisioning systems.
  • Provide hands-on technical leadership to development and configuration teams.
  • Conduct design reviews and enforce platform governance and ServiceNow best practices.
  • Serve as the primary technical point of contact for client architects, product owners, and business stakeholders.
  • Optimize order lifecycle processes and recommend platform enhancements.
  • Contribute to internal OM accelerators, templates, and reusable assets.

Requirements

  • 7+ years of experience in ServiceNow implementation.
  • At least 3+ years focused on Order Management (OM) architecture and delivery.
  • Proven experience designing and deploying ServiceNow OM solutions, including order decomposition, catalog integration, and fulfillment orchestration.
  • Strong understanding of ServiceNow fundamentals, including Flow Designer, IntegrationHub, Service Catalog, CMDB, and Scripted APIs.
  • Experience integrating ServiceNow OM with CRM platforms such as Salesforce or ServiceNow Sales OM, and with ERP or billing systems.
  • Familiarity with Sales Order Management (Sales OM) and its handoff to fulfillment OM workflows is a strong asset.
  • Experience in telecom or CSP environments with exposure to Service Order Management (SOM), TM Forum APIs, or BSS/OSS integrations is a bonus.
  • ServiceNow Certified Implementation Specialist (CIS) or Certified Application Architect (CAA) designation is preferred.
  • Strong communication and stakeholder management skills, including presenting complex architectural concepts to technical and business audiences.
  • Comfort operating in a fast-paced, client-facing consulting environment with the flexibility to adapt as project needs evolve.

Benefits

  • Unlimited vacation/PTO.
  • Full health benefits and 401(k) fixed percentage plan in the USA.
  • RRSP in Canada.
  • Fully remote, distributed team environment.
  • Paid parental leave.
  • Ongoing training and education opportunities.
  • Inclusive, accessible, and supportive company culture.
  • 0% bureaucracy culture focused on responsibilities, not title.

Interested in this position?

Apply directly on the company website

Apply Now

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