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Digital Consultant, FSM

2 weeks, 6 days ago
United States, Canada
Full-time
Junior
Consultant
Project and Program Management
Agile CRM Salesforce
Apply Now
Zaelab

Zaelab

Zaelab is a premier B2B commerce consultancy specializing in modern and innovative solutions. They excel in Salesforce Commerce Cloud, SAP Commerce Cloud, and commercetools, helping enterprises enhance digital commerce experiences and drive profitabili...

Professional Services
51-250
Founded 2010
View All Jobs 14

Description

  • Lead discovery workshops, requirements gathering, functional design, configuration, testing, and deployment for FSM implementations.
  • Translate client processes into functional specifications aligned with platform capabilities, workflow design, data models, and integration patterns.
  • Configure platform modules and build proof-of-concepts or sandbox environments to validate solution approaches.
  • Guide clients on field service best practices, including dispatch, workforce management, mobile workflows, and service lifecycle management.
  • Collaborate with project managers, technical architects, and engineering teams to support sprint execution and delivery.
  • Support UAT, deployment readiness, documentation, training, and adoption efforts to drive business value.
  • Contribute to practice enablement by improving delivery standards, reusable assets, and methodology.
  • Stay current on platform updates, AI-driven automation trends, and evolving FSM and CRM best practices.

Requirements

  • 2+ years of hands-on experience implementing Field Service Management or service operations solutions on ServiceNow, Salesforce, or similar platforms.
  • Strong functional understanding of CRM and FSM processes, including dispatch, workforce management, case/service workflows, and operational analytics.
  • Ability to translate complex operational requirements into structured functional and technical designs.
  • Experience working directly with enterprise clients in multi-stakeholder environments.
  • Strong communication skills with the ability to engage business owners, technical teams, and leadership stakeholders.
  • Highly organized and capable of managing tasks, requirements, and timelines in an agile environment.
  • Demonstrated problem-solving and analytical skills, including the ability to troubleshoot issues and identify effective solutions.
  • Interest in AI-driven insights, automation, and intelligent workflows within digital service operations.
  • Understanding of web development architectures, integration approaches, APIs, and data flows.
  • Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field.
  • Experience with Logik.ai (nice to have).
  • Participation in ServiceNow or Salesforce communities (nice to have).
  • Relevant FSM certifications (nice to have).

Benefits

  • Unlimited vacation/PTO.
  • Full health benefits.
  • 401(k) Fixed Percentage Plan for USA employees.
  • RRSP for Canada employees.
  • Fully remote work with distributed teams.
  • Paid parental leave.
  • Ongoing training and education opportunities.
  • Inclusive, accessible, and equal-opportunity work environment with accommodation support.

Interested in this position?

Apply directly on the company website

Apply Now

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