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Technical Account Manager (North America Accounts)

1 month, 1 week ago
Mexico, Argentina, Brazil, Chile, Colombia
Full-time
Lead
Technical Account Manager
Customer and Technical Support
Apache CSS Go HTML JavaScript JSON MongoDB MySQL Nginx Node.js OpenAPI Oracle PostgreSQL Postman Python REST API SOAP XML
Apply Now

Yuno

Yuno is a payment orchestration and financial infrastructure platform for global businesses. It centralizes payment methods, PSPs, fraud tools, routing, reconciliation, checkout, payouts, and other payment workflows through a single API.

Payment Processing Software
51-200
Founded 2022
View All Jobs 20

Description

  • Serve as the senior technical point of contact for strategic accounts and own escalations on complex integration issues.
  • Lead high-level customer discussions on technical strategy, product trade-offs, incident management, and risk mitigation.
  • Define and implement best practices for technical onboarding, integration delivery, and account health monitoring.
  • Build deep knowledge of customer business models, technical stacks, and operational needs to proactively identify opportunities and issues.
  • Partner with developers and senior engineers to provide technical guidance and support solution design.
  • Collaborate with Product and Development teams to tailor platform capabilities and feed customer insights into the roadmap.
  • Work cross-functionally with Sales, Partnerships, and Finance to support retention and regional growth.
  • Monitor integration progress and ramp-up milestones to ensure consistent, high-quality delivery across the team.
  • Champion the LATAM customer base internally and bring regional market intelligence into strategic conversations.
  • Lead and mentor a team of Technical Account Managers while staying involved in the most complex customer challenges.

Requirements

  • Fluency in English.
  • 5+ years of experience in technical account management or integration engineering, preferably in fintech or payments.
  • Proven track record of leading or mentoring technical teams.
  • Strong understanding of RESTful APIs, SOAP, JSON, XML, and API management tools such as Postman, SoapUI, or Swagger.
  • Proficiency in web fundamentals including HTML, CSS, JavaScript, RESTful APIs, and modern frameworks.
  • Hands-on experience in at least one server-side language such as Golang, Python, Node.js, or equivalent.
  • Familiarity with server and database technologies including Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB, or similar.
  • Strong analytical, problem-solving, and project management skills.
  • Excellent organizational skills with the ability to manage multiple accounts, team priorities, and concurrent projects.
  • Clear communication with both technical and non-technical stakeholders at all seniority levels.
  • Experience with ticketing systems is a plus.

Benefits

  • Competitive compensation.
  • Remote work from anywhere.
  • One-time home office bonus to create an ideal home office.
  • Work equipment provided.
  • Stock options.
  • Health plan available wherever you are.
  • Flexible days off.

Interested in this position?

Apply directly on the company website

Apply Now

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