Customer Success Manager

1 day, 4 hours ago
Full-time
Mid Level
Customer and Technical Support
Yubico

Yubico

Yubico is a global leader in secure authentication solutions with YubiKey, offering innovative hardware-based security and contributing to open authentication standards worldwide.

Professional Services
251-1K
Founded 2007
$55M raised

Description

  • Serve as the trusted partner for customers on YubiKey deployment across business, operations, and distribution needs.
  • Drive retention, renewals, and growth for named customer accounts by helping them realize value from Yubico products and services.
  • Collaborate with Sales and Solutions Engineers to identify and execute revenue expansion opportunities.
  • Support successful rollout of YubiKeys to customer employees by developing project plans, creating communications ideas, and tracking distribution.
  • Maintain regular communication with customers about rollout progress, adoption, and challenges throughout the customer journey.
  • Identify opportunities for customers to become Yubico advocates through testimonials and case studies.
  • Partner with Operations and Logistics teams to manage global hardware deployments, custom requests, and supply chain timelines for enterprise clients.
  • Coordinate internal Yubico resources as needed to support customer requirements.

Requirements

  • 3+ years of customer success or account management experience.
  • Experience working with complex, multi-divisional, multi-geographical customers.
  • Proven track record in a customer-facing role.
  • Strong project management skills with the ability to manage multiple simultaneous tasks and re-prioritize as needed.
  • Excellent problem-solving skills and strong written and verbal communication abilities.
  • Strong presentation skills and ability to speak to executive, business, and technical audiences.
  • Driven, self-motivated, enthusiastic, and comfortable taking a proactive approach.
  • Flexible and able to operate effectively amid uncertainty and change.
  • Willingness to learn basic technical terminology and platforms used in Identity Access Management and Authentication, or prior familiarity with them.
  • Experience in cybersecurity, Identity and Access Management (IAM), or SaaS environments is a plus.
  • Proficiency with modern customer success and CRM tools such as Salesforce, Gainsight, or ChurnZero.

Benefits

  • Annual salary range of $115,000 to $145,000 USD for candidates in the San Francisco Bay Area.
  • 100% employer-paid health premiums for employees, with 85% covered for family plans, plus dental and vision coverage.
  • 401(k) with dollar-for-dollar match up to 6% of pay, capped at $6,000 per year, with immediate vesting.
  • $1,200 wellness reimbursement for eligible fitness and wellness expenses.
  • $3,000 annual learning and development stipend plus a mentorship program.
  • 15 vacation days, 10 holidays, and 7 sick days per year.
  • Paid parental leave: 8 weeks for all parents, plus an additional 8 weeks for birthing parents.
  • Commuter benefits for employees who need to travel to the office.

Interested in this position?

Apply directly on the company website

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