Success Manager

4 hours, 11 minutes ago
Full-time
Senior
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Act as the primary point of contact for 20–30 active clients.
  • Lead client check-ins, manage expectations, and handle ongoing requests.
  • Anticipate client risks early and proactively prevent churn.
  • Own client satisfaction, retention, and long-term success.
  • Diagnose and resolve underperforming cold email campaigns.
  • Troubleshoot deliverability issues, list quality problems, and low-converting copy.
  • Quality-check campaigns before launch to ensure readiness and performance.
  • Continuously optimize campaigns for measurable outcomes.
  • Build and refine delivery documentation as the business scales.
  • Create practical playbooks that evolve with a growing startup.
  • Track SLAs, client health metrics, and delivery standards.
  • Work closely with the development team on technical and infrastructure issues.
  • Coordinate with the outreach team on execution and optimization.
  • Report to the founder on client health, risks, and delivery performance.

Requirements

  • Experience leading client delivery, operations, or account ownership within a growing startup or early-stage company.
  • Background in cold email agencies, lead generation, or similar high-velocity environments.
  • Hands-on expertise in cold email strategy, copywriting, deliverability, warm-up, and inbox placement.
  • Ability to personally write copy and troubleshoot campaigns when needed.
  • Technical enough to understand APIs, automations, and data flows without relying heavily on engineering.
  • Daily, practical use of AI tools for real operational work.
  • Strong problem-solving skills and comfort working in environments where systems are still being built.
  • Experience operating in fast-growing startups where roles are fluid and ownership is high (preferred).
  • Comfort communicating directly and confidently with founders and executives (preferred).
  • Ability to adapt quickly as the business evolves (preferred).

Benefits

  • Full-time role.
  • Remote work arrangement.
  • Flexible working hours, with client meetings in U.S. time zones.

Interested in this position?

Apply directly on the company website

Apply Now

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