Ylopo

Ylopo provides cutting-edge AI-powered digital marketing services for real estate professionals, enhancing lead generation and engagement through automation and machine learning.

Professional Services

Industrials

51-250 (224)

Founded 2013

12 open positions

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Junior Client Success Manager

1 month, 3 weeks ago

United States

Full-time

Entry Level

Customer Success Manager

Customer and Technical Support

Digital Marketing Salesforce

Apply Now

Ylopo

Ylopo provides cutting-edge AI-powered digital marketing services for real estate professionals, enhancing lead generation and engagement through automation and machine learning.

Professional Services

51-250

Founded 2013

View All Jobs 12

Description

Meet with clients one-on-one to provide support, training, product knowledge, and account reviews.
Manage retention efforts for clients who have cancelled or are at risk of cancelling.
Deliver warm, well-documented handoffs to internal teams such as marketing, client growth, and website development.
Advocate for client needs and communicate effectively with internal teams on their behalf.
Speak confidently and professionally with clients across email, phone, and Zoom.
Resolve client issues with urgency and follow through to completion.
Maintain accurate and timely documentation of client interactions in Salesforce and internal systems.
Support clients through setup and help them use the platform effectively.

Requirements

Undergraduate degree preferred, ideally in business or communications.
Previous experience in a support or customer service role.
Strong organizational skills and attention to detail.
Ability to multitask and work independently toward deadlines.
Strong project coordination skills.
Strong written and verbal communication skills and ability to work well in a small group setting.
Professional manner and consistent work habits with a strong work ethic.
Positive demeanor, trustworthy character, and the ability to take initiative.
Ability to understand and convey detailed information about services and systems.
Understanding of real estate and the real estate profession is a plus, but not required.

Benefits

Starting salary of $50,000-$55,000.
Bonus opportunity of 25% of base salary OTE.
Commitment to personal development and continuous learning.
Guidance and support from the Executive Team.
Excellent leadership and mentoring for all career levels.
Team-building events, lunches, happy hours, and other company-wide events.
Supportive, caring environment focused on growth and recognition of strong performance.

Interested in this position?

Apply directly on the company website

Apply Now

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