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Junior Client Success Manager

3 weeks, 1 day ago
Anywhere
Full-time
Entry Level
Customer Success Manager
Customer and Technical Support
Digital Marketing Salesforce
Apply Now
Ylopo

Ylopo

Ylopo provides cutting-edge AI-powered digital marketing services for real estate professionals, enhancing lead generation and engagement through automation and machine learning.

Professional Services
51-250
Founded 2013
View All Jobs 11

Description

  • Meet with clients one-on-one to provide support, training, product knowledge, and account reviews.
  • Manage retention efforts for clients who have cancelled or show signs of being at risk.
  • Deliver warm, well-documented handoffs to internal teams such as marketing, client growth, and website development.
  • Advocate for client needs within the organization.
  • Communicate confidently and professionally with clients by email, ticketing systems, phone, and Zoom.
  • Resolve client issues with urgency and follow-through.
  • Maintain accurate and timely documentation of client interactions in Salesforce and internal systems.

Requirements

  • Undergraduate degree preferred, ideally in business or communications.
  • Previous experience in support or customer service.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and work independently toward deadlines.
  • Strong project coordination skills.
  • Strong written and verbal communication skills.
  • Ability to work well in a small group setting.
  • Professional manner and consistent work habits with a strong work ethic.
  • Positive demeanor, trustworthy character, and ability to take initiative.
  • Ability to understand and explain detailed information about services and systems.
  • Understanding of real estate and the real estate profession is a plus.
  • Willingness to learn the Ylopo product and guide clients through setup effectively.

Benefits

  • Starting pay from $50K to $55K.
  • Up to 25% bonus depending on experience.
  • Medical, dental, and vision benefits.
  • Paid holidays, vacation, and sick days.
  • 401(k) retirement plan.
  • Paid monthly parking, if applicable.
  • Supportive team environment with mentoring and company-wide events.

Interested in this position?

Apply directly on the company website

Apply Now

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