Ylopo

Ylopo provides cutting-edge AI-powered digital marketing services for real estate professionals, enhancing lead generation and engagement through automation and machine learning.

Professional Services

Industrials

51-250 (224)

Founded 2013

12 open positions

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Junior Client Success Manager

1 month, 3 weeks ago

Anywhere

Full-time

Entry Level

Customer Success Manager

Customer and Technical Support

Digital Marketing Salesforce

Apply Now

Ylopo

Ylopo provides cutting-edge AI-powered digital marketing services for real estate professionals, enhancing lead generation and engagement through automation and machine learning.

Professional Services

51-250

Founded 2013

View All Jobs 12

Description

Meet with clients one-on-one to provide support, training, product knowledge, and account reviews.
Manage retention efforts for clients who have submitted cancellations or are showing signs of being at risk.
Deliver warm, well-documented handoffs to internal teams such as marketing, client growth, and website development.
Advocate for client needs and communicate client concerns internally and externally.
Speak confidently and professionally with clients across email, tickets, phone, and Zoom.
Work quickly and urgently to resolve client issues.
Maintain accurate and timely documentation of client interactions in Salesforce and internal systems.
Support clients through setup and help them use the product effectively.
Collaborate with internal stakeholders to prioritize goals and ensure client success.

Requirements

Undergraduate degree preferred, ideally in business or communications.
Previous experience in support or customer service.
Strong organizational skills and attention to detail.
Ability to multitask and work independently toward deadlines.
Strong project coordination skills.
Strong written and verbal communication skills.
Ability to work well in a small group setting.
Professional manner and consistent work habits.
Positive demeanor, trustworthy character, and initiative.
Ability to understand and explain detailed information about services and systems.
Understanding of real estate and the real estate profession is a plus.
Experience with software or marketing companies is not required, but willingness to learn is essential.

Benefits

Starting pay from $50,000 to $55,000 per year.
Up to 25% bonus potential depending on experience.
Medical, dental, and vision benefits.
Paid holidays, vacation, and sick days.
401(k) retirement plan.
Paid monthly parking, if applicable.
Team-building events, lunches, happy hours, and company-wide events.
Supportive environment with personal development, mentoring, and continuous learning.

Interested in this position?

Apply directly on the company website

Apply Now

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