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Junior Client Success Manager

1 hour, 47 minutes ago
Anywhere
Full-time
Entry Level
Customer Success Manager
Customer and Technical Support
Digital Marketing Salesforce
Apply Now
Ylopo

Ylopo

Ylopo provides cutting-edge AI-powered digital marketing services for real estate professionals, enhancing lead generation and engagement through automation and machine learning.

Professional Services
51-250
Founded 2013
View All Jobs 8

Description

  • Meet with clients one-on-one to provide support, training, product knowledge, and account reviews.
  • Manage retention efforts for clients who have submitted cancellations or are showing signs of being at risk.
  • Deliver warm, well-documented handoffs to internal teams such as marketing, client growth, and website development.
  • Advocate for client needs and communicate client concerns internally and externally.
  • Speak confidently and professionally with clients across email, tickets, phone, and Zoom.
  • Work quickly and urgently to resolve client issues.
  • Maintain accurate and timely documentation of client interactions in Salesforce and internal systems.
  • Support clients through setup and help them use the product effectively.
  • Collaborate with internal stakeholders to prioritize goals and ensure client success.

Requirements

  • Undergraduate degree preferred, ideally in business or communications.
  • Previous experience in support or customer service.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and work independently toward deadlines.
  • Strong project coordination skills.
  • Strong written and verbal communication skills.
  • Ability to work well in a small group setting.
  • Professional manner and consistent work habits.
  • Positive demeanor, trustworthy character, and initiative.
  • Ability to understand and explain detailed information about services and systems.
  • Understanding of real estate and the real estate profession is a plus.
  • Experience with software or marketing companies is not required, but willingness to learn is essential.

Benefits

  • Starting pay from $50,000 to $55,000 per year.
  • Up to 25% bonus potential depending on experience.
  • Medical, dental, and vision benefits.
  • Paid holidays, vacation, and sick days.
  • 401(k) retirement plan.
  • Paid monthly parking, if applicable.
  • Team-building events, lunches, happy hours, and company-wide events.
  • Supportive environment with personal development, mentoring, and continuous learning.

Interested in this position?

Apply directly on the company website

Apply Now

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