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Junior / Integration Manager, US

22 hours, 34 minutes ago
United States
Full-time
Junior
Implementation Engineer
Project and Program Management
Basecamp Confluence JIRA Unity
Apply Now
Xsolla

Xsolla

Xsolla is an international payment solution provider for online games, offering tools to launch, monetize, and scale games worldwide with local payment methods and fraud prevention.

Internet Software & Services
251-1K
Founded 2005
View All Jobs 85

Description

  • Diagnose technical integration issues using data dumps, logs, and other available information.
  • Translate client-reported problems into clear, concise issue descriptions for resolution.
  • Provide customer service support and communicate solutions clearly to clients and internal teams.
  • Escalate issues to the appropriate parties when needed and follow through on handoff.
  • Manage a significant workload independently while prioritizing multiple requests and projects.
  • Use online productivity and collaboration tools such as Confluence, JIRA, Basecamp, Slack, and Google Translate.
  • Explain solutions clearly and refer stakeholders to relevant documentation as needed.
  • Apply problem-solving skills to understand client needs and recommend appropriate fixes.
  • Collaborate as a team player across functions to support issue resolution.

Requirements

  • Bachelor’s degree required.
  • 2+ years of experience required.
  • Experience within the video game industry required.
  • Prior integration experience required.
  • Strong problem-solving ability and the ability to handle client-specific issues.
  • Clear written and verbal communication skills.
  • Strong customer service and interpersonal skills.
  • General integration knowledge.
  • Ability to manage a significant workload with high autonomy and strong prioritization skills.
  • Excellent time management and attention to detail.
  • Proven track record of managing multiple priorities simultaneously.
  • Preferred: multilingual proficiency.
  • Preferred: experience with web or game programming such as Unreal or Unity.
  • Preferred: higher education in computer science.

Benefits

  • 100% company-paid medical, dental, and vision coverage.
  • Unlimited Flexible Time Off.
  • Personalized career roadmap for each employee.
  • Training and educational opportunities for professional development.
  • Supportive environment focused on physical, mental, and emotional well-being.
  • Remote work in a full-time U.S.-based role.

Interested in this position?

Apply directly on the company website

Apply Now

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