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Delivery Manager, Self-Service

14 hours, 27 minutes ago
Russia, Serbia, Azerbaijan, Georgia, Kazakhstan, Poland, Cyprus, Armenia
Full-time
Mid Level
Program Manager
Project and Program Management
Confluence JIRA
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Xsolla

Xsolla

Xsolla is an international payment solution provider for online games, offering tools to launch, monetize, and scale games worldwide with local payment methods and fraud prevention.

Internet Software & Services
251-1K
Founded 2005
View All Jobs 76

Description

  • Own the delivery plan and timeline for the rollout across an expanding set of products and landing experiences.
  • Maintain a dependency map across Product, Engineering, Design, and Marketing, and escalate risks and blockers early.
  • Coordinate cross-functional launch readiness for each new product release.
  • Track progress in Jira and keep delivery status accurate and current.
  • Prepare and run recurring program meetings, including agendas, action items, and follow-through.
  • Publish regular status updates covering progress, upcoming launches, and active blockers.
  • Serve as the primary point of contact for coordination questions across teams.
  • Maintain Confluence documentation for processes, decision logs, and launch playbooks.
  • Design and operate the collaboration framework between launched products and partner departments, including intake, SLAs, and escalation paths.
  • Operate the request intake and tracking system, routing needs to owners and monitoring progress.
  • Run regular syncs with key contacts across departments and resolve or escalate blockers.
  • Build and maintain operational playbooks so the process scales as the portfolio grows.
  • Capture feedback from product teams and product owners, route actionable items, and close the loop.
  • Synthesize recurring themes into input for product prioritization.
  • Track delivery and operational metrics and surface friction across the partner journey.

Requirements

  • 3+ years of program, project, or delivery management experience in a technology or platform organization.
  • Demonstrated experience managing cross-team dependencies and stakeholder communication in a multi-team or multi-product environment.
  • Proficiency with Jira and Confluence for tracking, reporting, and documentation.
  • Strong written and verbal communication skills, with experience producing status updates, meeting materials, and operational documentation.
  • Ability to work independently, manage competing priorities, and proactively identify and escalate issues.
  • Track record of establishing and improving operational processes.
  • Fluent English.
  • Background in gaming, digital commerce, or platform-as-a-service environments is preferred.
  • Experience launching products or platforms from zero to one is preferred.
  • Familiarity with B2B SaaS, customer success, or partner-facing programs is preferred.
  • Experience working with distributed, async-first teams across multiple time zones is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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