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Technical Account Manager

1 hour, 56 minutes ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Salesforce
Apply Now
Xometry

Xometry

Xometry is a top AI-enabled marketplace for on-demand manufacturing, providing CNC machining, 3D printing, and more. Fast lead times and high-quality custom parts for engineers and designers worldwide.

Industrial Conglomerates
251-1K
Founded 2013
View All Jobs 30

Description

  • Act as a trusted technical advisor for assigned enterprise accounts.
  • Conduct weekly onsite visits at customer and partner locations to build relationships and understand needs.
  • Collaborate with customer engineers on Design for Manufacturing (DFM) to optimize projects for Xometry's platform.
  • Proactively identify and address potential manufacturing challenges.
  • Stay aligned with upcoming customer projects and initiatives to match Xometry's capabilities.
  • Route awarded projects to the most qualified manufacturers in Xometry's network.
  • Conduct monthly onsite audits of manufacturing partners to verify quality standards and customer specifications.
  • Manage projects through completion, including production oversight and on-time delivery.
  • Handle customer order communications, changes, and escalations.
  • Monitor customer-specific dashboards for order progress, delivery metrics, and quality performance.
  • Partner with Enterprise Sales Executives to drive account growth and retention.
  • Identify opportunities to expand Xometry's services within existing accounts.
  • Provide technical support during the sales process.
  • Gather customer insights and feedback to inform sales strategies.

Requirements

  • Bachelor's degree in Mechanical Engineering or a closely related field such as Aerospace Engineering, Product Design/Development, or Industrial Engineering.
  • 7+ years of experience in manufacturing, product development, and project management.
  • Highly preferred experience in the aerospace industry.
  • Strong understanding of manufacturing processes and DFM principles, especially as applied to CNC applications.
  • Preferred experience in CNC Machining, Tube Bending, Composites, or 3D printing.
  • Proficiency with modeling and drafting software such as Solidworks.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Experience with CRM systems such as Salesforce.
  • Proficiency with Google Suite and Microsoft Office Suite.
  • Ability to travel to customer and partner sites up to 50%, including short-notice travel and trips ranging from day trips to multi-day travel.

Benefits

  • Base salary range of $117,000 to $152,000 annually plus commission.
  • 401(k) match.
  • Medical, dental, and vision insurance.
  • Life and disability insurance.
  • Generous paid time off, including vacation, sick leave, floating holidays, and fixed holidays.
  • Maternity and bonding leave.
  • Employee assistance program (EAP) and other wellbeing resources.

Interested in this position?

Apply directly on the company website

Apply Now

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