Wiz

Wiz is a leading cloud security platform trusted by Fortune 100 companies to prevent data breaches and vulnerabilities, enabling faster and secure cloud development.

IT Services

Information Technology

251-1K (650)

Founded 2020

$900M raised

102 open positions

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Technical Account Manager (TOLA)

4 hours, 17 minutes ago

United States

Full-time

Senior

Technical Account Manager

Customer and Technical Support

AWS Azure CI/CD CRM Docker GCP Kubernetes Linux

Apply Now

Wiz

Wiz is a leading cloud security platform trusted by Fortune 100 companies to prevent data breaches and vulnerabilities, enabling faster and secure cloud development.

IT Services

251-1K

Founded 2020

$900M raised

View All Jobs 102

Description

Serve as the primary technical advisor and contact for a book of customers throughout their Wiz journey.
Guide customers through deployment, configuration, and operationalization using cloud security best practices.
Provide technical support and help resolve customer questions and issues via email, meetings, Slack, and support tickets.
Help customers create success plans with measurable goals aligned to security and compliance objectives.
Lead customers toward full adoption of Wiz and help them realize business value from the platform.
Assist customers in managing adoption and operationalization across business units and stakeholders.
Identify, document, and help resolve blockers, risks, and issues related to satisfaction, churn, renewal, and tenant health.
Report progress and results through executive-friendly communications, QBRs, and executive briefings.
Capture feature requests and adoption blockers and partner with Product and Engineering on prioritization and solutions.
Partner with sales and renewals teams to support renewals and identify expansion opportunities.
Develop documentation, mentor associate TAMs, and help improve TAM processes across internal teams.

Requirements

5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud or cloud security product.
Experience in roles such as Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer, or Architect.
B.S. in Computer Science, Engineering, or a similar field, or equivalent experience.
Strong understanding of cloud services and the architecture of at least one major cloud provider (AWS, GCP, Azure, or OCI).
Preferred: CSP certification such as Certified Solutions Architect or Certified DevOps Engineer.
Familiarity with cloud security best practices, common threat models, and CNAPP use cases.
Preferred: Security certification or experience helping organizations address cloud-security challenges.
Familiarity with container technologies such as Docker and Kubernetes, including associated security considerations.
Familiarity with DevOps technologies such as CI/CD, Infrastructure as Code, and version control systems.
Familiarity with Linux and Windows operating system concepts and runtime sensing.
Strong problem-solving skills with the ability to troubleshoot complex technical issues and drive resolution across internal and external teams.
Ability and willingness to continuously learn emerging cloud and security technologies.
Proven track record of managing a book of business with 5-10+ customers.
Proven track record of building relationships with enterprise clients, driving outcomes, and exceeding performance targets.
Ability and willingness to work across multiple communication channels, including Slack, email, and support tickets.
Ability to use data and systems such as CRM and log analysis tools to monitor customer health and identify trends.
Excellent communication and interpersonal skills for engaging stakeholders at all levels.
Ability and willingness to navigate ambiguous responsibilities and help refine the TAM motion.
Must have the legal right to work in the country where the position is based without visa sponsorship; this role does not offer visa sponsorship.

Benefits

Medical, dental, and vision insurance.
Home office setup reimbursement and monthly connectivity reimbursement.
Flexible spending accounts and an Employee Assistance Program.
Short- and long-term disability insurance, plus life and accident insurance.
401(k) retirement savings plan with employer match.
Flexible paid time off plus 11 paid holidays.
Paid leave programs including parental, pregnancy health, medical, and bereavement leave.
Annual base salary range of $136,000 to $151,200 USD, with possible incentive compensation.

Interested in this position?

Apply directly on the company website

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