Technical Account Manager

4 weeks ago
Full-time
Mid Level
Customer and Technical Support
Backblaze

Backblaze

Backblaze is a pioneer in robust, scalable low-cost cloud backup and storage services, offering enterprise hot storage, low-cost backup and archive solutions. With the easiest way to back up all files, Backblaze provides unlimited, unthrottled, and unc...

IT Services
251-1K
Founded 2007

Description

  • Create detailed records that document how the service is being used and identify where potential issues could arise.
  • Review customer code and use knowledge of B2 and S3-compatible APIs to understand what user code is doing.
  • Write scripts using the B2/S3-compatible API for testing purposes.
  • Test third-party integrations and document configuration steps, caveats, and training notes.
  • Work closely with Sales, Marketing, Engineering, Operations, and Product Management.
  • Mentor Technical Support Engineers and other team members in technical areas.
  • Provide post-sales support for large customers during the transition from pre-sales to post-sales.
  • Create and implement monitoring tools, dashboards, and alerting to proactively reduce support issues.
  • Work across departments to resolve customers’ unique technical needs.
  • Build rapport and trust with assigned customers through technical support and communication.
  • Perform deep-dive troubleshooting of customer issues using analytical tools and internal system logs.
  • Work with management to help define policies and procedures for the role over time.

Requirements

  • 2-4 years of experience.
  • Comfortable using MacOS, Windows, Linux, and BSD command-line interfaces.
  • Able to create and edit shell configuration files.
  • Intermediate development or scripting skills in any language.
  • Basic understanding of data structures and programming flows.
  • Strong troubleshooting and debugging experience.
  • Ability to understand and use APIs, including creating scripts that use APIs.
  • Working familiarity with Postman or Paw.
  • Strong organizational skills and punctuality.
  • Self-motivated and able to work independently.
  • Strong communication skills for frequent customer contact via phone, chat, and email.
  • Soft skills and de-escalation techniques for working with frustrated or excitable customers.
  • Available for on-call support as needed.
  • Able to learn and use new tools quickly and in an impromptu fashion.
  • Willingness and ability to use AI responsibly to support workflow.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Business Technology Specialist

Inspiroz 51-250 Internet Software & Services

Inspiroz is hiring a Business Technology Specialist to support a fast-growing commercial property management client by coordinating and executing technology integrations for newly acquired offices nationwide.

2 hours, 24 minutes ago

Global Technical Account Management Lead, Cash App Pay, Afterpay & Clearpay

Block 10K-50K Capital Markets

Block is hiring a leader for its global Technical Account Management team supporting Cash App Pay, Afterpay, and Clearpay merchants, to drive post-sales technical partnership, merchant health, and commercial growth.

E-commerce Google Tag Manager
3 hours, 26 minutes ago

Senior Field Application Scientist, Northwest AMR

Quantum-Si 51-250 Pharmaceuticals

Quantum-Si is hiring a Senior Field Application Scientist to serve as the technical product and application expert supporting sales and customers in proteomics-focused product evaluations, onboarding, training, and troubleshooting.

CRM Salesforce
8 hours, 58 minutes ago

Technical Solutions Manager

Medallion 51-250 Health Care Providers & Services

Medallion is hiring a Technical Solutions Manager to lead enterprise customer onboarding by managing data migrations, integrations, and implementation support for its healthcare provider operations platform.

MySQL Oracle PostgreSQL Python SQL SQL Server
10 hours, 42 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers