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Principal Client Value Partner

3 months, 2 weeks ago
Germany
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Databricks Generative AI Kafka SAP
Apply Now
Celonis

Celonis

Celonis is a leading company in Process Intelligence and Process Mining. Their platform, powered by process mining technology, helps businesses uncover and capitalize on value opportunities within their processes quickly and at scale. By revealing and ...

IT Services
1K-5K
Founded 2011
$2400M raised
View All Jobs 12

Description

  • Act as the trusted advisor to CIOs and CFOs and translate technical designs into strategic business outcomes and ROI.
  • Advise on high-performance, near real-time data ingestion strategies to ensure the platform has the right data at the right time.
  • Architect secure, enterprise-grade AI solutions grounded in the Celonis Process Knowledge Graph and governed for data security and sanitization.
  • Mobilize and direct a multidisciplinary team of Applied AI engineers and Data Scientists.
  • Serve as the bridge between the customer and Celonis Product/Engineering to resolve complex technical blockers.
  • Own the account as the single-threaded lead and orchestrate internal teams around customer strategy and execution.
  • Guide the customer’s technical strategy for enterprise transformation initiatives.
  • Support long-term success and enterprise-wide adoption across one of the company’s largest accounts.

Requirements

  • Principal-level experience in a client-facing technical role such as Solutions Architecture, Field CTO, Technical Account Management, or a technically savvy Engagement or Client Success role.
  • Strong conceptual and architectural understanding of modern data pipelines, including batch loads and near real-time streaming with Kafka and APIs.
  • Solid grasp of securely deploying Generative AI in the enterprise, including Retrieval-Augmented Generation (RAG), private model hosting, and data masking.
  • Conceptual understanding of the modern enterprise stack, with some hands-on SAP experience considered a plus.
  • Exceptional ability to untangle complex technical challenges and present clear, actionable roadmaps to non-technical executives.
  • Strong proficiency in German is required.
  • Deep domain expertise in the Retail industry is preferred.
  • Experience with enterprise systems such as SAP and Databricks is relevant to the role.
  • Understanding of streaming APIs, Kafka, and micro-batching is important for the data architecture aspect of the role.

Benefits

  • Restricted Stock Units (RSUs) and merit-based refresh grants.
  • Inclusive parental leave with 24 weeks fully paid for primary carers and 12 weeks for supporting carers, available from day one.
  • Unlimited PTO in applicable regions, plus generous PTO globally.
  • Flexible hybrid work model combining remote focus with office collaboration.
  • Access to mentorship programs, a 70-20-10 learning framework, and a dedicated learning platform.
  • Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks.
  • Paid time off for volunteering through annual Impact Days.
  • Direct access to executive sponsorship and early Alpha/Beta feature programs.

Interested in this position?

Apply directly on the company website

Apply Now

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