Returns & Claims Associate

2 hours, 30 minutes ago
Full-time
Junior
Operations
Xometry Europe

Xometry Europe

Xometry Europe provides on-demand manufacturing services including CNC machining, 3D printing, sheet metal processing, and injection moulding. Instant quotes and efficient ordering through their platform for custom and serial parts manufacturing.

Industrial Conglomerates
251-1K
Founded 2013

Description

  • Register, review, validate, and resolve logistics, service, billing, product, contractual, and exception-based claims.
  • Collect and assess supporting documentation and drive claims to resolution within defined SLAs.
  • Coordinate physical and non-physical returns, approvals, status tracking, and system updates.
  • Serve as the primary contact for claim-related matters and coordinate with internal teams, vendors, and partners.
  • Escalate complex or high-risk claims appropriately.
  • Process credits, refunds, and reimbursements while supporting reconciliations and audits.
  • Maintain accurate records in ERP and related systems.
  • Analyze claim volumes, causes, resolution times, and outcomes to identify improvement opportunities.
  • Provide timely, professional updates to customers and partners, including on sensitive or escalated cases.
  • Support process standardization, optimization, automation, and policy improvements.

Requirements

  • Excellent written and spoken English.
  • 2–3+ years of experience in claims management, operations, customer operations, finance operations, or dispute resolution.
  • Strong analytical and problem-solving skills.
  • High attention to detail and a structured working style.
  • Ability to manage multiple claim types and priorities in parallel.
  • Clear written and verbal communication skills.
  • Experience in marketplaces, platforms, or B2B environments preferred.
  • Exposure to contracts, SLAs, or policy-driven decision-making preferred.
  • Experience with ERP, CRM, or ticketing tools preferred.
  • Data literacy and basic reporting skills preferred.

Benefits

  • Remote work flexibility.
  • Company-provided laptop and work tools.
  • Language learning support.
  • Professional growth, training, and skill-development opportunities.
  • Collaborative and supportive team environment.
  • Corporate events and team-building activities.

Interested in this position?

Apply directly on the company website

Apply Now

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