Associate Operations Support Specialist II

4 weeks ago
Full-time
Entry Level
Customer and Technical Support
Mainspring Energy

Mainspring Energy

Mainspring Energy provides innovative local power generation solutions with the Mainspring Linear Generator, offering reliable and clean power for a net zero carbon grid.

Renewable Electricity
251-1K
Founded 2010
$468M raised

Description

  • Learn and understand novel electro-mechanical hardware systems and operating procedures.
  • Monitor system alerts and notifications during assigned shifts.
  • Follow troubleshooting protocols and execute corrective actions using established flowcharts.
  • Restart hardware systems or escalate unresolved issues to senior engineering staff.
  • Maintain detailed logs of alerts, troubleshooting steps, and actions taken.
  • Ensure issues are resolved within allotted timeframes or escalated appropriately.
  • Provide flexible coverage for open shifts, vacations, and team absences.
  • Manage multiple operational tasks while working independently during assigned shifts.

Requirements

  • Bachelor’s degree in a related field preferred.
  • Experience in operations, dispatch, customer support, or a similar role.
  • Basic technical aptitude and familiarity with dashboards or comparable monitoring systems preferred.
  • Experience troubleshooting hardware, software, or other technology systems.
  • Ability to follow detailed instructions and established processes.
  • Strong problem-solving and execution skills.
  • High attention to detail and ability to work independently.
  • Excellent communication skills.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Willingness to work a 4×10 schedule, including afternoon, weekend, and flexible coverage shifts.

Benefits

  • Flexible coverage and scheduling opportunities to support operational needs.
  • Opportunities to increase pay over time through development of additional skills, competencies, and company-specific knowledge.
  • Inclusive, diverse, collaborative, and flexible work environment.
  • Equal opportunity employment.

Interested in this position?

Apply directly on the company website

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