Returns & Claims Associate

34 minutes ago
Full-time
Junior
Operations
Xometry Europe

Xometry Europe

Xometry Europe provides on-demand manufacturing services including CNC machining, 3D printing, sheet metal processing, and injection moulding. Instant quotes and efficient ordering through their platform for custom and serial parts manufacturing.

Industrial Conglomerates
251-1K
Founded 2013

Description

  • Register, investigate, and resolve logistics, service quality, billing, product, contractual, and exception-based claims.
  • Validate claim eligibility, review supporting documentation, and meet defined resolution SLAs.
  • Coordinate physical and non-physical returns, approvals, tracking, and system updates.
  • Serve as the primary contact for claim-related matters and collaborate with internal teams, partners, and vendors.
  • Ensure accurate handling of credits, refunds, reimbursements, reconciliations, audits, and ERP records.
  • Escalate complex or high-risk claims appropriately and communicate status and outcomes clearly.
  • Analyze claim volumes, root causes, resolution times, and outcomes to identify corrective actions.
  • Support process standardization, optimization, automation, and improvements to policies and guidelines.

Requirements

  • 2–3+ years of experience in claims management, operations, customer operations, finance operations, or dispute resolution.
  • Excellent written and spoken English skills.
  • Strong analytical and problem-solving abilities.
  • High attention to detail and a structured working style.
  • Ability to manage multiple claim types and priorities simultaneously.
  • Clear written and verbal communication skills.
  • Experience in marketplaces, platforms, or B2B environments (preferred).
  • Exposure to contracts, SLAs, or policy-driven decision-making (preferred).
  • Experience with ERP, CRM, or ticketing tools and basic reporting skills (preferred).

Benefits

  • Remote work flexibility.
  • Company-provided laptop and work tools.
  • Language learning support.
  • Professional growth, training, and skill-development opportunities.
  • Collaborative and supportive team environment.
  • Corporate events and team-building activities.

Interested in this position?

Apply directly on the company website

Apply Now

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