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Salesforce L2/L3 support

2 days, 14 hours ago
Bulgaria, Italy, Poland
Full-time
Senior
Salesforce Developer
Software Development
AWS Azure Databricks GCP Salesforce Salesforce Apex Snowflake
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Xebia

Xebia

Xebia is a pioneering IT consultancy company specializing in Continuous Delivery, DevOps, Agile Consulting, and Digital Transformation Services, creating digital leaders through innovative solutions.

Internet Software & Services
1K-5K
Founded 2008
View All Jobs 11

Description

  • Act as the primary resolver for L2/L3 Salesforce support activities.
  • Investigate and resolve incidents, issues, sub-tasks, and technical activities.
  • Troubleshoot complex Salesforce issues and identify root causes.
  • Develop and implement changes using Apex, Salesforce Flow, and Lightning Web Components.
  • Triage, troubleshoot, and recover failed batch processes.
  • Assess the technical impact and risks of managed-package updates.
  • Support production releases and deployments.
  • Prepare and maintain technical analysis, delivery notes, release notes, bug reports, and incident reports.
  • Collaborate with technical teams, business stakeholders, and the AMS team to resolve issues promptly.
  • Support continuous improvement of the Salesforce platform and support processes.

Requirements

  • Commercial experience in Salesforce L2/L3 support or a similar technical support role.
  • Fluent Italian and good English communication skills.
  • Technical capability at Salesforce Platform Developer II level.
  • Hands-on experience with Apex, SOQL, Salesforce Flow, Lightning Web Components, and Aura Components.
  • Strong troubleshooting and root-cause analysis skills.
  • Experience with batch processing, failure recovery, and managed packages.
  • Experience with Azure DevOps and Ant-based deployment.
  • Understanding of Salesforce environments, deployments, and production support processes.
  • Ability to work independently on complex incidents and technical issues.
  • Practical experience using AI-powered assistants such as Claude Code, GitHub Copilot, or Cursor; structured GenAI workflows and familiarity with AI-driven development practices are preferred.
  • Residence in the European Union and a valid work permit are required.

Interested in this position?

Apply directly on the company website

Apply Now

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