04. Amazon Connect Provisioner | Fully Remote | USD Payments

1 hour, 51 minutes ago
Contract
Senior
DevOps and Infrastructure
www.getstafi.com

www.getstafi.com

Stafi offers remote staffing solutions with college-educated, highly trained virtual assistants for businesses. Save time, focus on core tasks, and scale operations efficiently with our systematic and efficient team.

Professional Services
11-50
Founded 2009

Description

  • Lead the end-to-end implementation of Amazon Connect across the organization.
  • Define the platform architecture, setup strategy, and deployment roadmap.
  • Coordinate with operations, IT, and leadership to gather requirements and align priorities.
  • Serve as the primary point of contact for Amazon Connect initiatives and decisions.
  • Configure and manage Amazon Connect instances, users, queues, routing profiles, and telephony settings.
  • Design and optimize contact flows, routing logic, and operational workflows.
  • Lead integrations with AWS services such as Lambda, S3, and DynamoDB.
  • Coordinate CRM and third-party integrations, including Salesforce, Zendesk, and APIs.
  • Monitor system performance and identify opportunities for automation and process improvement.
  • Create documentation, train internal teams, and establish maintenance and scalability processes.

Requirements

  • 3+ years of experience with Amazon Connect or similar CCaaS platforms.
  • Strong understanding of the AWS ecosystem, including Lambda, IAM, S3, and CloudWatch.
  • Proven experience leading implementations, system rollouts, or similar technical deployments.
  • Solid knowledge of contact flow design, IVR, routing logic, and telephony systems.
  • Experience with API integrations and system architecture.
  • Strong ownership, accountability, and ability to drive initiatives independently.
  • Excellent stakeholder management and communication skills.
  • Highly organized with the ability to translate business needs into technical solutions.
  • AWS certifications such as Solutions Architect, Developer, or related certifications are preferred.
  • Experience integrating contact center platforms with CRMs, or a background in contact center operations or CX strategy, is preferred.

Benefits

  • Fully remote work with the ability to work from anywhere.
  • High-ownership role with direct impact on systems and operations.
  • Competitive compensation based on experience and expertise.
  • Long-term opportunity with room to grow in a scaling organization.
  • Career growth through building mission-critical systems.
  • Autonomy to lead architecture, automation, and system design.

Interested in this position?

Apply directly on the company website

Apply Now

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