Professional Service Engineer

1 month ago
Full-time
Mid Level
Database Administration
PingCAP

PingCAP

PingCAP is a leading enterprise providing open source distributed database products like TiDB, a NewSQL database with MySQL compatibility, for stable and efficient data services globally.

IT Services
251-1K
Founded 2015
$342M raised

Description

  • Lead the implementation and deployment of database solutions at client sites.
  • Configure databases, optimize performance, migrate data, and ensure seamless integration with existing systems and applications.
  • Provide ongoing technical support to clients by troubleshooting issues, resolving performance bottlenecks, and addressing system failures.
  • Collaborate with internal teams to escalate and resolve complex technical issues promptly.
  • Engage with clients to understand business objectives, challenges, and technical requirements.
  • Provide expert guidance on database architecture, configuration, and best practices.
  • Create documentation such as installation guides, configuration manuals, and troubleshooting procedures.
  • Record key issues encountered during support work to help improve products and support experiences.
  • Work with TAM, Pre-Sales, Support, and RD teams to ensure customer satisfaction and success.

Requirements

  • Bachelor's degree or higher in computer science or a related field from a nationally accredited institution.
  • 3 or more years of experience in database technical support or a related role.
  • Proficiency in the operational mechanisms and management of relational databases such as MySQL or Oracle.
  • Experience with NoSQL, NewSQL, or related technologies is a plus.
  • Familiarity with Linux/Unix operating systems.
  • Understanding of common database business system architectures.
  • Strong experience in troubleshooting and handling major faults.
  • Strong ability to learn quickly and work in a multi-threaded environment.
  • Excellent problem analysis and resolution skills.
  • Excellent communication skills, a strong sense of responsibility, and a collaborative spirit.

Interested in this position?

Apply directly on the company website

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