PingCAP

PingCAP is a leading enterprise providing open source distributed database products like TiDB, a NewSQL database with MySQL compatibility, for stable and efficient data services globally.

IT Services

Information Technology

251-1K (540)

Founded 2015

$342M raised

16 open positions

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Professional Service Engineer

1 month ago

Malaysia

Full-time

Mid Level

Technical Support Engineer

Database Administration

GitHub Linux MySQL Oracle Unix

Apply Now

PingCAP

PingCAP is a leading enterprise providing open source distributed database products like TiDB, a NewSQL database with MySQL compatibility, for stable and efficient data services globally.

IT Services

251-1K

Founded 2015

$342M raised

View All Jobs 16

Description

Lead the implementation and deployment of database solutions at client sites.
Configure databases, optimize performance, migrate data, and ensure seamless integration with existing systems and applications.
Provide ongoing technical support to clients by troubleshooting issues, resolving performance bottlenecks, and addressing system failures.
Collaborate with internal teams to escalate and resolve complex technical issues promptly.
Engage with clients to understand business objectives, challenges, and technical requirements.
Provide expert guidance on database architecture, configuration, and best practices.
Create documentation such as installation guides, configuration manuals, and troubleshooting procedures.
Record key issues encountered during support work to help improve products and support experiences.
Work with TAM, Pre-Sales, Support, and RD teams to ensure customer satisfaction and success.

Requirements

Bachelor's degree or higher in computer science or a related field from a nationally accredited institution.
3 or more years of experience in database technical support or a related role.
Proficiency in the operational mechanisms and management of relational databases such as MySQL or Oracle.
Experience with NoSQL, NewSQL, or related technologies is a plus.
Familiarity with Linux/Unix operating systems.
Understanding of common database business system architectures.
Strong experience in troubleshooting and handling major faults.
Strong ability to learn quickly and work in a multi-threaded environment.
Excellent problem analysis and resolution skills.
Excellent communication skills, a strong sense of responsibility, and a collaborative spirit.

Interested in this position?

Apply directly on the company website

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