Enterprise Solutions Engineer

2 months, 2 weeks ago
Full-time
Mid Level
Software Development
Writesonic

Writesonic

Writesonic: AI-powered writing assistant creating SEO-friendly content for blogs, ads, and Shopify. Trusted by 2M+ teams, boosts brand influence with trend-driven, SEO-optimized content.

Internet Software & Services
11-50
Founded 2021

Description

  • Serve as the technical point of contact for enterprise customers setting up and integrating Writesonic.
  • Debug issues across code, infrastructure, and integrations and perform root cause analysis.
  • Build internal tools and automation to reduce support burden and streamline workflows.
  • Join sales calls to address technical objections and demonstrate product capabilities.
  • Work cross-functionally with product, success, and engineering teams to resolve complex customer challenges.
  • Translate customer needs into actionable technical feedback for product and engineering teams.
  • Develop scripts, proof-of-concept integrations, and tools to support customer implementations.
  • Create clear technical documentation, video walkthroughs, and best practices for clients.
  • Train the sales team on technical features and competitive differentiators.

Requirements

  • 2–5 years of experience as a Software Engineer, Implementation Engineer, or Solutions Engineer in a SaaS environment.
  • Strong debugging and troubleshooting skills with experience handling systems at scale.
  • Proven experience performing root cause analysis for code-level and infrastructure-level issues.
  • Proficiency in Python or JavaScript and the ability to read and write production-quality code.
  • Experience with APIs, webhooks, SSO implementations, and enterprise integrations.
  • Familiarity with AWS, monitoring tools, and basic DevOps practices.
  • Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical audiences.
  • Experience working directly with enterprise customers or in other client-facing technical roles.
  • Comfort with ambiguity, context switching, and wearing multiple hats.
  • Availability to work US hours with PST/EST overlap.

Benefits

  • Remote-first culture with flexibility and ownership.
  • Opportunity to work on cutting-edge AI search, GEO, and SEO products.
  • Direct collaboration with founders and influence on how Fortune 500 companies use AI search.
  • Your work can become product features that impact thousands of customers.

Interested in this position?

Apply directly on the company website

Apply Now

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