WorkWave

WorkWave provides field service management software solutions to automate business operations, improve efficiency, and enhance customer experiences through a suite of products like PestPac® and WorkWave Service™.

Professional Services

Industrials

251-1K (1000)

Founded 1984

11 open positions

Links

View All Jobs

Customer Success Manager

9 hours, 30 minutes ago

United States

Full-time

Mid Level

Customer and Technical Support

Agile CRM Salesforce

Apply Now

WorkWave

Professional Services

251-1K

Founded 1984

View All Jobs 11

Description

Own relationships with assigned accounts and serve as the primary customer contact.
Collaborate with Account Management to identify upsell and expansion opportunities.
Monitor account health, anticipate customer needs, and conduct regular business reviews aligned to customer KPIs.
Guide customers through complex workflows, feature updates, and platform best practices.
Analyze usage data and performance metrics to resolve operational challenges and improve engagement.
Capture customer insights and usage trends to influence Product and Engineering roadmaps.
Navigate difficult conversations, de-escalate risks, and recommend data-backed solutions.
Use AI workflows and platform insights to improve efficiency and proactive outreach.

Requirements

Bachelor’s degree or equivalent practical experience.
3+ years of experience in SaaS Customer Success, Account Management, Professional Services, or related client-facing roles serving mid-market or enterprise accounts.
Understanding of SaaS metrics including ARR, GRR, NRR, and churn.
Experience with Customer Success platforms such as Planhat or Gainsight, Salesforce, or enterprise software platforms preferred.
Strong data and analytical skills, including the ability to interpret usage, billing, and scheduling metrics.
Technical curiosity and ability to learn software and optimize workflows.
Proactive problem-solving skills focused on identifying churn and engagement risks.
Excellent written and verbal communication skills with strong emotional intelligence.
Highly organized, detail-oriented, accountable, and able to prioritize in a fast-paced environment.
Interest in continuously learning and adopting emerging tools, including AI.

Benefits

Remote-first work environment with flexible virtual or office-based collaboration.
Health and dental insurance with a 401(k) company match.
Flexible Time Off or generous PTO, plus paid holidays.
Up to four weeks of paid bonding leave.
Tuition reimbursement and access to extensive role-specific and soft-skills training.
Employee Assistance Program with 24/7 counseling and financial, legal, and adoption support.
24/7 virtual medical care through Teladoc.
Quarterly peer-nominated awards, regional discounts, and community volunteer opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Enterprise Customer Success Manager

Thanx 11-50 Internet Software & Services

Thanx is seeking a remote Enterprise Customer Success Manager to own strategy, renewals, and growth for a portfolio of 10–12 strategic restaurant brands representing $3–6M in ARR.

United States Canada Full-time Senior Customer Success Manager

$115k-$150k

9 hours ago

Apply

9 hours ago

Customer Success Director

Lever 251-1K Professional Services

Univeris is hiring a Mexico City-based Client Success Director to manage and grow relationships with wealth management clients while representing the company in Mexico’s financial services market.

Mexico Full-time Senior Customer Success Manager

$70k-$82k

9 hours ago

Apply

9 hours ago