Sr. Payer Customer Success Manager

3 weeks ago
Full-time
Senior
Customer and Technical Support
PointClickCare

PointClickCare

PointClickCare provides a leading cloud-based healthcare software platform that enables long-term and post-acute care providers to effectively manage the complete lifecycle of resident care while enhancing operational efficiency and improving resident ...

Health Care Providers & Services
1K-5K
Founded 2000
$232M raised

Description

  • Serve as the primary strategic advisor for a portfolio of enterprise healthcare customers.
  • Build relationships with C-suite leaders and senior stakeholders across health systems, health plans, ACOs, provider networks, and value-based care organizations.
  • Develop and execute account plans that improve outcomes, adoption, retention, growth, and partnership success.
  • Align PointClickCare solutions with customer objectives, regulatory priorities, population health initiatives, and value-based care programs.
  • Lead executive business reviews covering ROI, adoption, strategic priorities, and organizational performance.
  • Analyze customer performance, utilization, workflow adoption, and market practices to identify improvement opportunities.
  • Partner with Sales, Product, Marketing, Professional Services, Support, and executive teams to resolve complex challenges.
  • Facilitate collaboration across provider, payer, post-acute, and community stakeholders to improve care coordination and network performance.
  • Create executive communications demonstrating financial impact, clinical outcomes, and strategic value.
  • Identify customer risks, develop mitigation plans, and bring customer insights into product and organizational planning.

Requirements

  • 5+ years of healthcare industry experience in customer success, consulting, account management, operations, or strategic partnerships.
  • Experience working with healthcare providers, health systems, health plans, physician groups, ACOs, payer-provider partnerships, or value-based care organizations.
  • Ability to build credibility and influence C-suite and senior healthcare stakeholders.
  • Strong knowledge of healthcare operations, care delivery, reimbursement models, and healthcare technology ecosystems.
  • Excellent communication, presentation, relationship-building, and stakeholder management skills.
  • Strong project management, organizational, and strategic planning capabilities.
  • Analytical experience using data to identify performance opportunities and demonstrate customer value.
  • Proven ability to lead complex cross-functional initiatives in dynamic healthcare environments.
  • Experience with CRM platforms and customer success technologies.
  • Preferred: Experience with ACOs, RBEs, CINs, managed care, population health, quality programs, SNFs, post-acute care, care transitions, EHRs, interoperability, healthcare SaaS, or PointClickCare.
  • Approximately 30% travel availability, including customer engagements, industry events, and company meetings.

Interested in this position?

Apply directly on the company website

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