RemoteLeaf Logo
Log in Sign up

Sr. Customer Success Manager

2 hours, 12 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM Salesforce
Apply Now
PointClickCare

PointClickCare

PointClickCare provides a leading cloud-based healthcare software platform that enables long-term and post-acute care providers to effectively manage the complete lifecycle of resident care while enhancing operational efficiency and improving resident ...

Health Care Providers & Services
1K-5K
Founded 2000
$232M raised
View All Jobs 53

Description

  • Manage strategic partnerships and a book of enterprise healthcare customers.
  • Own and deliver joint customer success plans aligned to desired business outcomes.
  • Serve as a trusted advisor to customer executives and internal account teams.
  • Provide strategic guidance and establish clear paths to value.
  • Apply PointClickCare’s customer success methodology to anticipate challenges and recommend solutions.
  • Monitor customer health, provide early warnings, and develop churn-mitigation and save plans for at-risk accounts.
  • Act as an escalation point and manage customer expectations when issues arise.
  • Collaborate cross-functionally to build, grow, and expand customer relationships.
  • Travel to client locations as required.

Requirements

  • Experience in a customer-facing role within a SaaS or technology company.
  • Experience in healthcare sales, account management, or customer success management.
  • Experience managing an enterprise-focused book of business.
  • Proven track record of sustaining and growing customer relationships.
  • Business consulting background and enterprise knowledge supporting C-level engagement.
  • Strong written, verbal, and presentation skills.
  • Ability to work independently in a remote environment and take initiative in fast-paced settings.
  • Proficiency in data analysis, including interpreting and translating results.
  • Bachelor’s degree in a relevant field or equivalent practical experience.
  • Experience using a CRM tool such as Salesforce or Gainsight.
  • Passion for the future of work and improving care for vulnerable populations.

Benefits

  • Remote work arrangement.
  • Travel opportunities to client locations.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

A

Remote Client Experience Manager

AO Garcia Agency Insurance

Join a fully remote financial services team to enroll and support clients seeking guidance on benefits and related financial needs.

United States Mid Level Customer Success Manager Sales Representative
2 hours, 27 minutes ago
A

Work From Home - Client Care Manager

AO Garcia Agency Insurance

Join a fully remote financial services team to enroll and support clients seeking guidance on benefits and family financial needs through web-based consultations.

United States Mid Level Customer Success Manager
2 hours, 27 minutes ago
A

Client Advocacy Team Lead - Remote

AO Garcia Agency Insurance

Remote client-facing financial services role focused on enrolling and supporting families seeking guidance through benefits-related conversations.

United States Lead Customer Success Manager
2 hours, 27 minutes ago
Radicle Health

Manager, Customer Success (Mid-Market)

Radicle Health 11-50 Internet Software & Services

Radicle Health is seeking a remote Manager, Customer Success to lead Customer Success Managers and drive satisfaction, retention, renewals, and expansion for human services organizations.

Anywhere Full-time Senior Customer Success Manager
$130k-$150k
CRM Salesforce
2 hours, 42 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers