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Collections Specialist

3 hours, 32 minutes ago
United States
Full-time
Junior
Accountant
Finance and Accounting
ERP NetSuite Salesforce
Apply Now
WorkWave

WorkWave

WorkWave provides field service management software solutions to automate business operations, improve efficiency, and enhance customer experiences through a suite of products like PestPac® and WorkWave Service™.

Professional Services
251-1K
Founded 1984
View All Jobs 19

Description

  • Manage the collections process for customer accounts, including proactive outreach on past-due balances and payment issue resolution.
  • Monitor aging reports and reduce outstanding accounts receivable through timely follow-up and account analysis.
  • Use HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations.
  • Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies.
  • Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments.
  • Support bad debt reduction efforts by identifying and escalating high-risk accounts appropriately.
  • Maintain accurate documentation of customer interactions, payment commitments, and account status updates.
  • Prepare and distribute aging analysis, collections reporting, bad debt summaries, and account status updates to leadership.
  • Assist with month-end activities and reporting related to collections and accounts receivable.
  • Escalate priority accounts, bankruptcy risks, legal concerns, or collection challenges to leadership as needed.

Requirements

  • Experience in full-cycle collections and accounts receivable is required.
  • Experience with HighRadius, NetSuite, Salesforce, or other ERP/collections platforms is preferred.
  • Strong understanding of aging reports, bad debt management, cash application, account reconciliation, and collections best practices.
  • Ability to analyze customer accounts and identify root causes of delinquency or payment discrepancies.
  • Strong Excel and reporting skills, including the ability to analyze large sets of financial data.
  • Excellent verbal and written communication skills with the ability to professionally manage difficult customer conversations.
  • Highly organized, extremely detail oriented, and strong in follow-through.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Ability to collaborate cross-functionally and build relationships across departments.
  • Self-motivated, able to work independently, and able to contribute effectively in a team environment.

Benefits

  • Competitive salary of $50,000 to $55,000 per year.
  • Health and dental insurance.
  • 401(k) with company match.
  • Flexible Time Off policy or generous PTO plan, plus paid holidays.
  • Up to 4 weeks of paid bonding leave.
  • Tuition reimbursement.
  • 24/7 Employee Assistance Program with free counseling, financial counseling, legal guidance, and adoption assistance.
  • 24/7 virtual medical care through Teladoc.

Interested in this position?

Apply directly on the company website

Apply Now

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