Jr Customer Success Account Manager

50 minutes ago
Full-time
Junior
Customer and Technical Support
WorkMotion

WorkMotion

WorkMotion provides comprehensive global HR solutions that enable businesses to hire, onboard, and manage employees in over 160 countries efficiently and compliantly, facilitating a seamless transition to new ways of working.

Professional Services
251-1K
Founded 2020
$77M raised

Description

  • Facilitate onboarding for new clients and set them up for a successful working relationship with WorkMotion.
  • Monitor client portfolio health and align client needs with WorkMotion’s business solutions.
  • Drive upsell campaigns and identify opportunities for client expansion.
  • Support clients through business changes that affect their service experience.
  • Facilitate the exit process for departing clients and leave the door open for future opportunities.
  • Act as the voice and advocate for clients by gathering feedback and sharing it with internal teams.
  • Collaborate with cross-functional teams to remove obstacles and improve the client experience.
  • Maintain thorough and accurate client documentation and records.
  • Build and maintain strong client relationships that increase trust and satisfaction.

Requirements

  • Minimum 1 year of work experience in Customer Success, Sales, or Business Development Representative roles.
  • Excellent verbal and written communication skills in English.
  • German language skills are a big plus.
  • Energetic, motivated, and proactive approach to client and team interactions.
  • Strong documentation habits with attention to thorough and accurate recordkeeping.
  • Customer-centric mindset with a focus on client satisfaction.
  • Ability to manage time effectively and prioritize tasks dynamically.
  • Ability to work effectively with cross-functional teams.
  • Negotiation and influencing skills are desirable but not required.
  • Familiarity with CRM tools such as HubSpot and Salesforce is desirable but not required.
  • Experience delivering product demonstrations and presentations is desirable but not required.
  • Must be based within 2 hours of the Central European Timezone.

Benefits

  • Flexible remote work through the WorkFlex program, allowing work from anywhere and at any time.
  • A dedicated Well-Being Day for mental health and recovery.
  • Subsidized gym memberships to support fitness and staying active.
  • Training and Development Allowance for learning and professional growth.
  • Annual team meetups to stay connected with colleagues.
  • Equal opportunity employer committed to diversity and inclusion.
  • Benefits may vary depending on location due to local laws and regulations.

Interested in this position?

Apply directly on the company website

Apply Now

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