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Client Success Manager

46 minutes ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM Looker Power BI Salesforce
Apply Now
Rithum

Rithum

End to End E Commerce Solutions for Brands & Retailers | Rithum CommerceHub and ChannelAdvisor are now united as Rithum. We empower top brands, suppliers, and retailers with durable, profitable e commerce solutions. Rithum is the hottest place for free...

Internet Software & Services
$13M raised
View All Jobs 71

Description

  • Manage key relationships with current retailer clients and define what success looks like for their programs.
  • Create and maintain joint success plans and roadmaps to keep clients engaged and on track toward their goals.
  • Assess client usage of the platform and drive product listing success through training and enablement.
  • Monitor feature adoption and usage across your book of business and recommend best practices for new features and capabilities.
  • Provide recommendations that help drive Gross Merchandise Value by expanding clients’ use of global marketplaces.
  • Partner cross-functionally with Sales, Product, Managed Services, Support, and Implementation teams to deliver a smooth client experience.
  • Support routine client issues by following standard procedures and collaborating with team members.

Requirements

  • 2+ years of client success or account management experience in a SaaS environment with a focus on strategic account planning and client roadmap development.
  • Prior experience in SaaS or technology; experience supporting brands, retailers, or marketplace businesses is preferred.
  • Comfort using AI tools such as chat-based assistants, summarization tools, and reporting copilots in daily work.
  • Experience using a major CRM tool, with Salesforce or Gainsight preferred.
  • Ability to interpret reports and compare analytics; experience with Looker and PowerBI preferred.
  • Exceptional interpersonal skills with the ability to communicate effectively across all roles and levels, including executives, peers, and junior staff.
  • Excellent written, verbal, and presentation communication skills.
  • Ability to organize work, prioritize tasks, and manage multiple changing priorities.
  • Strong curiosity and initiative, with the ability to independently problem-solve, learn quickly, and work autonomously.
  • Strong attention to detail, a commitment to high-quality work, and a focus on client satisfaction.
  • Highly collaborative approach to problem-solving in a fast-paced environment with energy, confidence, enthusiasm, and a team-player attitude.
  • Bachelor's degree preferred.
  • Retail industry and/or supply chain experience preferred.
  • 2+ years of eCommerce platform experience preferred.
  • Dropship or marketplace experience preferred.
  • Willingness to travel up to 10%.

Benefits

  • Base salary range of $60,000 to $93,000 per year.
  • 10% discretionary bonus for non-sales roles.
  • Medical, dental, and vision coverage with company HSA contributions starting on Day 1.
  • 6% 401(k) match.
  • Generous time off package including 20 PTO days, 9 company-paid holidays, 2 floating holidays, 7 sick days, 2 wellness days, and 1 paid volunteer day.
  • Paid parental leave: 12 weeks for primary caregivers and 4 weeks for secondary caregivers.
  • Remote-first working conditions with a $65/month internet stipend.
  • Access to wellness and support resources including the Calm app and the Employee Assistance Program.
  • Tuition assistance and career development opportunities.
  • Additional benefits including life insurance, pet insurance, legal assistance, identity theft insurance, and charitable contribution matching.

Interested in this position?

Apply directly on the company website

Apply Now

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