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Client Success Manager

44 minutes ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Looker Power BI Salesforce
Apply Now
Rithum

Rithum

End to End E Commerce Solutions for Brands & Retailers | Rithum CommerceHub and ChannelAdvisor are now united as Rithum. We empower top brands, suppliers, and retailers with durable, profitable e commerce solutions. Rithum is the hottest place for free...

Internet Software & Services
$13M raised
View All Jobs 71

Description

  • Manage key relationships with current retailer clients and define what success looks like for their programs.
  • Create and maintain joint success plans and roadmaps that keep clients engaged and aligned to their goals.
  • Understand client platform usage and support product listing success through training and enablement.
  • Monitor feature adoption and usage across your book of business and recommend best practices for new features.
  • Drive Gross Merchandise Value (GMV) by recommending expansion into global marketplaces.
  • Partner cross-functionally with Sales, Product, Managed Services, Support, and Implementation to ensure a smooth client experience.
  • Follow standard procedures and collaborate with team members to resolve routine client issues.

Requirements

  • 2+ years of client success or account management experience in a SaaS environment with strategic account planning and client roadmap development.
  • Prior experience in SaaS or technology; experience supporting brands, retailers, or marketplace businesses is preferred.
  • Comfort using AI tools such as chat-based assistants, summarization tools, and reporting copilots in daily work.
  • Experience using a major CRM tool; Salesforce or Gainsight is preferred.
  • Ability to interpret reports and compare analytics; experience with Looker and PowerBI is preferred.
  • Exceptional interpersonal skills and the ability to communicate effectively with team members at all levels.
  • Excellent written, verbal, and presentation skills.
  • Ability to organize work, prioritize tasks, and manage multiple changing priorities.
  • Strong curiosity and initiative, with the ability to independently problem-solve, learn quickly, and work autonomously.
  • Demonstrated attention to detail and a commitment to high-quality work and client satisfaction.
  • Highly collaborative approach to problem-solving in a fast-paced environment.
  • Bachelor's degree is preferred.
  • Retail industry and/or supply chain experience is preferred.
  • 2+ years of eCommerce platform experience is preferred.
  • Dropship or marketplace experience is preferred.
  • Up to 10% travel required.

Benefits

  • Base salary range of $60,000-$93,000 per year.
  • Discretionary bonus of 10% of annual base salary for non-sales roles.
  • Medical, dental, and vision coverage with company HSA contributions starting on Day 1.
  • 6% 401(k) match.
  • Generous time off package including 20 PTO days, 9 company-paid holidays, 2 floating holidays, 7 sick days, 2 wellness days, and 1 paid volunteer day.
  • Paid parental leave: 12 weeks for primary caregivers and 4 weeks for secondary caregivers.
  • Remote-first working conditions with a $65/month internet stipend.
  • Access to the Calm app, an Employee Assistance Program, tuition assistance, career development opportunities, and charitable contribution matching up to $250 per year.

Interested in this position?

Apply directly on the company website

Apply Now

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