Customer Success Associate (EU)

2 hours, 36 minutes ago
Full-time
Junior
Customer and Technical Support
Workera

Workera

Workera is the fastest way to enterprise scale AI-ready workforces, offering an AI-powered skills intelligence platform for talent strategies and innovation in enterprises.

Internet Software & Services
51-250
Founded 2019
$44M raised

Description

  • Own end-to-end customer program execution from onboarding through delivery, ensuring deployments go live on time and meet success criteria.
  • Drive customer adoption and engagement through key milestones with minimal friction.
  • Lead cross-functional delivery coordination and represent customer needs across internal teams.
  • Build and scale AI-enabled delivery workflows using systems, templates, and automations.
  • Manage timelines, stakeholders, risks, and delivery outcomes across multiple customer accounts.
  • Improve consistency, speed, and quality of execution through process enhancements.
  • Serve as the day-to-day execution partner for a portfolio of enterprise customers.
  • Contribute to scalable delivery assets such as playbooks, tooling, and automation.
  • Support customer-facing onboarding sessions and active program calls.
  • Help increase customer capacity without sacrificing quality.

Requirements

  • Must be able to work from the UK, Ireland, or the Netherlands.
  • Experience owning execution in customer-facing roles such as onboarding, implementation, or program delivery.
  • Track record of delivering consistent, high-quality outcomes.
  • Experience managing complex, multi-stakeholder workstreams and deadlines.
  • Active use of AI tools such as ChatGPT, Claude, or automation platforms to improve workflows and output.
  • Strong written and verbal communication with attention to detail and follow-through.
  • High ownership and reliability, including closing loops and anticipating issues.
  • Ability to create structure in ambiguous environments and keep work moving forward.
  • Experience redesigning workflows or automating work is preferred.
  • Ability to work in a fast-moving environment as the role evolves.

Interested in this position?

Apply directly on the company website

Apply Now

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