Customer Experience Specialist

1 hour, 53 minutes ago
Full-time
Junior
Customer and Technical Support
Quince

Quince

Quince challenges the notion that quality comes at a high price. They aim to provide products of equal or superior quality to luxury brands at significantly lower prices by eliminating middlemen and overseeing every aspect of production. Their goods ar...

Textiles, Apparel & Luxury Goods
51-250
Founded 2018
$64M raised

Description

  • Own customer interactions from start to finish across chat, email, phone, and social channels.
  • Resolve customer issues with empathy and turn challenges into positive experiences.
  • Navigate support tools efficiently while maintaining a human, personalized approach.
  • Share customer insights and recurring patterns to help improve the customer experience.
  • Become a product expert in order to guide customers authentically.
  • Build trust and loyalty through clear, caring, and confident communication.
  • Support a culture of ownership, autonomy, and continuous improvement.
  • Contribute to the customer experience for a premium e-commerce brand.

Requirements

  • UK-based and able to travel to Leeds or Manchester for occasional in-person meetings and team gatherings.
  • Comfortable adopting and using new digital tools to improve service.
  • Ability to communicate in a warm, polished, and authentic manner.
  • Strong sense of ownership and ability to anticipate customer needs.
  • Ability to stay adaptable and calm in a changing environment.
  • Experience or interest in guiding customers across digital support channels.
  • Clear paths for growth are available in specialist, leadership, and enablement tracks (preferred career development context).
  • Employment is contingent upon successful completion of a background check.

Benefits

  • Base pay range of £16.50–£17 GBP.
  • Increases every 6 months until 2 years.
  • Monthly performance bonus.
  • 3-week paid training and onboarding.
  • Set schedule with guaranteed hours.
  • Referral bonuses of up to £800.
  • Bonus and equity may also be provided for eligible roles.

Interested in this position?

Apply directly on the company website

Apply Now

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