Customer Operations Associate (100% Remote)

1 hour, 35 minutes ago
Full-time
Junior
Customer and Technical Support
Vitable Health

Vitable Health

Vitable Health provides smart employee health benefits with affordable primary, mental health, and chronic care through virtual and in-home visits, free prescriptions, labs, and $0 copay. Their innovative approach aims to increase healthcare access and...

Health Care Providers & Services
11-50
Founded 2020
$9M raised

Description

  • Guide employer clients through onboarding so each group starts on time and understands how ICHRA/HRA benefits work.
  • Answer client questions and resolve issues by phone, email, text, and chat.
  • Support benefit administration, HRA compliance, and billing issues within SLA requirements.
  • Troubleshoot setup and configuration problems with urgency.
  • Document best practices and improve internal workflows for ICHRA operations.
  • Partner with Customer Success and Sales to deliver a seamless experience from implementation through ongoing support.

Requirements

  • 2+ years of experience in customer service, operations, or benefits administration.
  • Familiarity with ICHRA, HRA, or health insurance marketplaces strongly preferred.
  • Proficiency with HubSpot, Zendesk, or similar tools.
  • Strong written and verbal communication skills with a clear, empathetic, professional style.
  • Detail-oriented with strong follow-through and the ability to manage multiple clients simultaneously.
  • Bachelor's degree or equivalent work experience.

Benefits

  • 100% Silver Plan with full medical coverage.
  • Dental and vision coverage.
  • 401(k) plan and life insurance.
  • Access to Vitable's Primary Care membership.

Interested in this position?

Apply directly on the company website

Apply Now

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