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Intern, Customer Experience

1 month ago
United States
Internship
Entry Level
Customer Success
Data Science and Analytics
Agile LLM
Apply Now
Workato

Workato

Workato is the Enterprise Automation Platform that enables seamless integration and automation of workflows for both business and IT teams, utilizing AI-powered technology for efficient outcomes.

IT Services
251-1K
Founded 2013
$415M raised
View All Jobs 35

Description

  • Build agentic AI workflows that analyze customer and partner feedback at scale and generate structured reports and summaries.
  • Update existing Workato recipes and create new automation to support listening posts across customer and partner journeys.
  • Collaborate with the team to analyze qualitative and quantitative feedback from surveys, reviews, social media, and other channels.
  • Identify opportunities for customer experience improvements and contribute ideas for new features or enhancements.
  • Support ongoing team projects by creating enablement tools, listening posts, and reporting or analytical models.
  • Communicate findings and insights to cross-functional teams and help prepare reports and presentations for stakeholders.
  • Stay current on trends in agentic AI, text analytics, and customer experience management and apply new knowledge to the work.
  • Troubleshoot issues across AI workflows, Workato recipes, and third-party integrations as needed.

Requirements

  • Ability to build basic automated workflows in Workato for listening posts at set points in the customer and partner journey.
  • Experience or strong interest in designing and deploying AI agents for multi-step tasks such as feedback collection, analysis, and reporting.
  • Ability to craft effective prompts for large language models to extract insights, generate summaries, classify feedback, and produce structured outputs.
  • Experience or strong interest in building Model Context Protocol (MCP) servers to connect AI models to internal tools, data sources, and business systems.
  • Ability to diagnose and resolve issues across agentic AI workflows, Workato recipes, and third-party integrations using root cause analysis.
  • Strong problem-solving skills, including the ability to debug automation and integration issues efficiently.
  • Experience working in Agile environments, including sprint planning and iterative delivery.
  • Proficiency in documenting processes, creating test cases, and conducting thorough testing.
  • Ability to monitor automated workflows, identify performance bottlenecks, and optimize processes for efficiency and scalability.
  • Customer-centric mindset with the ability to understand and empathize with customer and partner journeys.
  • Meticulous attention to detail to ensure accuracy of workflows, extracted data, and insights.
  • Excellent communication and collaboration skills for working with cross-functional teams.
  • Ability to work independently, solve problems, suggest ideas, and meet deadlines.
  • Self-starter attitude, quick learning ability, and growth mindset.
  • Availability to collaborate during standard US business hours.

Benefits

  • Flexible, trust-oriented work culture with strong ownership.
  • Supportive environment that balances productivity with self-care.
  • A vibrant and dynamic work environment.
  • Recognition as a remote-friendly company, including being ranked #1 best company for remote workers by Quartz.
  • Opportunity to work for a company trusted by 50% of the Fortune 500 and recognized by major industry lists.

Interested in this position?

Apply directly on the company website

Apply Now

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