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Therapy Continuity Coordinator

2 hours, 38 minutes ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
Sunrise Group

Sunrise Group

Sunrise Group empowers businesses across various sectors, including technology, automotive, and healthcare, by providing innovative consulting services that promote diversity, inclusion, and environmental sustainability.

Internet Software & Services
51-250
Founded 2008
View All Jobs 2

Description

  • Coordinate follow-up, execution, and documentation for patients transitioning into the resupply phase.
  • Partner closely with Sleep Technologists during the transition from treatment setup to long-term resupply.
  • Execute timely and proactive resupply outreach to patients.
  • Follow structured retention workflows to support patient engagement and continuity of care.
  • Maintain accurate reorder tracking and monitor engagement and reorder metrics.
  • Communicate clearly and compassionately with patients throughout the therapy continuity journey.
  • Escalate clinical or billing issues to the appropriate teams.
  • Support adherence monitoring efforts.
  • Collaborate with clinical, billing, and operations teams in a tech-enabled care environment.
  • Help build a scalable operational foundation for a fast-growing digital sleep clinic.

Requirements

  • 2+ years of experience in healthcare coordination, DME, or care navigation.
  • Experience with PAP/CPAP resupply is a strong plus.
  • Strong patient communication skills with empathy and professionalism.
  • Ability to work autonomously in a fast-paced, remote environment while collaborating with cross-functional teams.
  • Confidence navigating digital tools and care platforms.
  • Data-driven mindset with the ability to track tasks, maintain accurate records, and follow structured workflows.
  • Comfort managing proactive outreach and patient follow-up with strong attention to detail.
  • Commitment to improving patient experience, therapy adherence, and continuity of care.
  • Operational and automation mindset.
  • Availability to work Central Time (CST) business hours is preferred.

Benefits

  • $25 to $30 per hour depending on experience.
  • Comprehensive health benefits including medical, dental, and vision coverage.
  • FREE One Medical membership.
  • 401(k) with company match.
  • 20 days of PTO, 10 paid holidays, and 80 hours of paid sick leave.
  • Internet stipend.
  • Annual team offsite.
  • Opportunity to do meaningful work that directly improves patients’ lives.

Interested in this position?

Apply directly on the company website

Apply Now

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