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Customer Experience Specialist - Ecommerce Support

2 weeks, 5 days ago
Mexico, Argentina, Brazil, Chile, Peru, Colombia
Full-time
Junior
Customer Success
Customer and Technical Support
E-commerce
Apply Now
Workana

Workana

Workana: Leading Latam's freelance marketplace, connecting top talent with innovative projects for remote and freelance work.

Internet Software & Services
1K-5K
Founded 2012
$3M raised
View All Jobs 32

Description

  • Respond to customer inquiries through phone, email, live chat, and marketplace messaging platforms.
  • Handle ecommerce support issues including tracking, shipping, damaged items, delivery delays, returns, product questions, and custom requests.
  • Review customer history and internal notes to resolve complex or sensitive cases.
  • Communicate with customers in a clear, professional, polished, and empathetic tone.
  • Coordinate with the internal team using Microsoft Teams and Outlook.
  • Learn the product catalog and help customers understand available options.
  • Identify repetitive questions, process gaps, and workflow inefficiencies, then suggest improvements.
  • Support customer service tools, chatbot flows, automated responses, or basic workflow improvements when possible.

Requirements

  • Experience in customer service, customer support, or customer experience.
  • Excellent spoken and written English.
  • Comfortable switching between phone, chat, email, and marketplace messages.
  • Strong problem-solving skills and the ability to stay calm with frustrated customers or busy support days.
  • High attention to detail when reviewing orders, messages, and customer histories.
  • Comfortable working remotely with a small, collaborative team.
  • Availability to work full-time with strong overlap with Eastern Time.
  • Ecommerce support experience is preferred, though strong customer service experience from other industries is also considered.
  • Tech-savvy mindset with interest in AI chatbots, automation, or workflow improvements is a strong plus.

Interested in this position?

Apply directly on the company website

Apply Now

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