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Technical Account Manager (Mid-Atlantic)

1 month, 3 weeks ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
AWS Azure CI/CD CRM Docker GCP Kubernetes Linux
Apply Now
Wiz

Wiz

Wiz is a leading cloud security platform trusted by Fortune 100 companies to prevent data breaches and vulnerabilities, enabling faster and secure cloud development.

IT Services
251-1K
Founded 2020
$900M raised
View All Jobs 46

Description

  • Plan and execute customer adoption strategies for the Wiz platform.
  • Provide strategic and technical guidance from onboarding through operationalization, renewal, and expansion.
  • Serve as the primary technical contact for a book of customers and resolve questions and issues across email, meetings, Slack, and support tickets.
  • Guide customers through deployment, configuration, and best-practice operationalization of Wiz.
  • Develop customer success plans with measurable goals aligned to security and compliance objectives.
  • Drive adoption, business value realization, and customer satisfaction across the customer lifecycle.
  • Track customer progress toward business goals and present results in QBRs and executive briefings.
  • Capture feature requests and adoption blockers and work with Product and Engineering on prioritization and solutions.
  • Manage a book of up to 15 customers, depending on size and complexity, and support renewals and expansion opportunities.
  • Partner cross-functionally to improve internal processes, document best practices, and mentor associate TAMs.

Requirements

  • 5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud or cloud-security product.
  • Experience in roles such as Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer, or Architect.
  • B.S. in Computer Science, Engineering, or a similar field, or equivalent experience.
  • Strong understanding of cloud services and architecture for at least one CSP: AWS, GCP, Azure, or OCI.
  • Preferred: CSP certification such as Certified Solutions Architect or Certified DevOps Engineer.
  • Familiarity with cloud-security best practices, common threat models, and CNAPP use cases.
  • Preferred: Security certification or experience helping organizations address cloud-security challenges.
  • Familiarity with container technologies such as Docker and Kubernetes, including related security considerations.
  • Familiarity with DevOps technologies including CI/CD, Infrastructure as Code, and version control systems.
  • Familiarity with Linux and Windows operating system concepts and runtime sensing.
  • Proven track record of managing a book of business with 5-10+ customers.
  • Proven ability to build relationships with enterprise clients, drive customer outcomes, and exceed performance targets.
  • Ability to use data and systems such as CRM and log analysis tools to monitor customer health and identify trends.
  • Applicants must have the legal right to work in the country where the position is based without visa sponsorship.
  • Willingness to navigate ambiguous responsibilities and continuously learn emerging cloud and security technologies.

Benefits

  • Full-time compensation includes base salary, bonus, equity, and benefits.
  • US base salary range of $100,000 to $125,000 USD.
  • Benefits available through Google.
  • Opportunity to work at a fast-growing company now powered by Google.
  • Exposure to a global team supporting major enterprise customers, including over 50% of the Fortune 100.

Interested in this position?

Apply directly on the company website

Apply Now

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