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Staff Technical Account Manager II

7 hours, 51 minutes ago
Anywhere
Full-time
Lead
Technical Account Manager
Customer and Technical Support
Asana AWS Azure CSS Datadog GCP HIPAA HTML JavaScript JIRA Linear Terraform TypeScript
Apply Now
Transcend

Transcend

Transcend offers data governance solutions that help companies achieve privacy compliance through powerful data mapping and data discovery, automated data subject requests, and simple cookie consent, all with industry leading security. Transcend encode...

IT Services
11-50
Founded 2017
$29M raised
View All Jobs

Description

  • Own the ongoing technical health of strategic customer accounts throughout the customer lifecycle.
  • Serve as the senior technical partner to customer leadership on multi-year data and privacy initiatives.
  • Run weekly technical check-ins, quarterly business reviews, and semi-annual roadmap alignment sessions.
  • Lead architecture and health reviews across customer implementations and connected systems to identify and remediate risk before production issues occur.
  • Drive complex escalations to resolution across Engineering, Sales, Product, Support Engineering, and executive stakeholders.
  • Use observability tools to investigate error rates, latency, and integration health and build clear technical narratives.
  • Identify cross-account technical patterns and partner with Product and Engineering to inform the roadmap.
  • Translate customer goals into technical adoption roadmaps that drive feature usage, maturity, and expansion opportunities.
  • Provide technical input for renewal and expansion conversations.
  • Mentor peer TAMs and Support Engineers on investigations, customer engagement, and technical storytelling.

Requirements

  • 8+ years of progressively advanced experience in a highly technical, customer-facing, post-sales SaaS role.
  • Experience supporting customer data infrastructure, AI/ML pipelines, data platforms, or data governance is preferred.
  • Bachelor’s degree in Information Systems, Data Science, Computer Science, or equivalent experience.
  • Ability to travel up to 25%.
  • Experience owning the technical relationship for strategic customer accounts, preferably Fortune 500 accounts.
  • Comfort working with Engineering leaders, architects, and C-level stakeholders.
  • Ability to connect technical work to business value, ROI, and expansion outcomes.
  • Strong familiarity in at least 4 of 5 technical areas: client-side JavaScript/HTML/CSS, server-side JavaScript/TypeScript, networking, cloud infrastructure, and APIs.
  • Ability to investigate ambiguous technical problems using experimentation, pattern recognition, and systems thinking.
  • Comfort operating remotely across time zones with strong autonomy.
  • Familiarity with ticketing/project tools like Linear, Asana, or Jira is preferred.
  • Familiarity with data governance and regulatory frameworks like GDPR, CPRA, EU AI Act, or HIPAA is preferred.
  • Experience with log monitoring tools like Datadog is preferred.

Benefits

  • $180,000-$195,000 USD base salary.
  • Competitive compensation package with employee equity.
  • Comprehensive medical, dental, and vision coverage.
  • Flexible PTO.
  • Parental leave.
  • 401(k) match.
  • Fully remote, remote-first work environment.
  • Co-working and monthly meal stipends, plus metro hub meetups, team off-sites, and annual retreats.

Interested in this position?

Apply directly on the company website

Apply Now

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