RemoteLeaf Logo
Log in Sign up

Staff Technical Account Manager II

1 month, 1 week ago
Anywhere
Full-time
Lead
Technical Account Manager
Customer and Technical Support
Asana AWS Azure CSS Datadog GCP HIPAA HTML JavaScript JIRA Linear Terraform TypeScript
Apply Now
Transcend

Transcend

Transcend offers data governance solutions that help companies achieve privacy compliance through powerful data mapping and data discovery, automated data subject requests, and simple cookie consent, all with industry leading security. Transcend encode...

IT Services
11-50
Founded 2017
$29M raised
View All Jobs

Description

  • Own the ongoing technical health of strategic customer accounts throughout the customer lifecycle.
  • Serve as the senior technical partner to customer leadership on multi-year data and privacy initiatives.
  • Run weekly technical check-ins, quarterly business reviews, and semi-annual roadmap alignment sessions.
  • Lead architecture and health reviews across customer implementations and connected systems to identify and remediate risk before production issues occur.
  • Drive complex escalations to resolution across Engineering, Sales, Product, Support Engineering, and executive stakeholders.
  • Use observability tools to investigate error rates, latency, and integration health and build clear technical narratives.
  • Identify cross-account technical patterns and partner with Product and Engineering to inform the roadmap.
  • Translate customer goals into technical adoption roadmaps that drive feature usage, maturity, and expansion opportunities.
  • Provide technical input for renewal and expansion conversations.
  • Mentor peer TAMs and Support Engineers on investigations, customer engagement, and technical storytelling.

Requirements

  • 8+ years of progressively advanced experience in a highly technical, customer-facing, post-sales SaaS role.
  • Experience supporting customer data infrastructure, AI/ML pipelines, data platforms, or data governance is preferred.
  • Bachelor’s degree in Information Systems, Data Science, Computer Science, or equivalent experience.
  • Ability to travel up to 25%.
  • Experience owning the technical relationship for strategic customer accounts, preferably Fortune 500 accounts.
  • Comfort working with Engineering leaders, architects, and C-level stakeholders.
  • Ability to connect technical work to business value, ROI, and expansion outcomes.
  • Strong familiarity in at least 4 of 5 technical areas: client-side JavaScript/HTML/CSS, server-side JavaScript/TypeScript, networking, cloud infrastructure, and APIs.
  • Ability to investigate ambiguous technical problems using experimentation, pattern recognition, and systems thinking.
  • Comfort operating remotely across time zones with strong autonomy.
  • Familiarity with ticketing/project tools like Linear, Asana, or Jira is preferred.
  • Familiarity with data governance and regulatory frameworks like GDPR, CPRA, EU AI Act, or HIPAA is preferred.
  • Experience with log monitoring tools like Datadog is preferred.

Benefits

  • $180,000-$195,000 USD base salary.
  • Competitive compensation package with employee equity.
  • Comprehensive medical, dental, and vision coverage.
  • Flexible PTO.
  • Parental leave.
  • 401(k) match.
  • Fully remote, remote-first work environment.
  • Co-working and monthly meal stipends, plus metro hub meetups, team off-sites, and annual retreats.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Open (YC W24)

Customer Engineer (German speaking)

Open (YC W24) 11-50 information technology & services

Open.cx is hiring a Customer Engineer to bridge enterprise customers and the AI customer experience platform through technical onboarding, integration support, troubleshooting, and production code contributions.

Germany Full-time Junior Technical Account Manager
HubSpot Node.js TypeScript
12 hours, 54 minutes ago
Everbridge

Technical Account Manager - Everbridge 360 Prepare

Everbridge 1K-5K Internet Software & Services

Everbridge is hiring a Technical Account Manager to serve as the technical advisor for Everbridge 360 AI Prepare customers, driving platform adoption, governance, optimization, and long-term success.

United States Full-time Mid Level Technical Account Manager
$118k-$125k
HTML JavaScript
1 day, 12 hours ago
Dragos

Senior Technical Account Manager (UK)

Dragos 251-1K Professional Services

Dragos is hiring a Senior Technical Account Manager to advise critical infrastructure and industrial customers across Europe, helping them maximize Dragos solutions and strengthen their OT cybersecurity and resilience programs.

United Kingdom Full-time Mid Level Technical Account Manager
$91k-$91k
1 day, 12 hours ago
Lever

Field Service & Commissioning Engineer

Lever 251-1K Professional Services

Als Field Service & Commissioning Engineer/Technician bij Zeeco Europe in Moerdijk verzorg je wereldwijd de inbedrijfstelling, het onderhoud en de storingsanalyse van verbrandingsinstallaties voor klanten in de olie-, gas- en petrochemische sector.

Netherlands Full-time Mid Level Technical Account Manager
1 day, 12 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers